0 months ago
Man wins Rs 60,000 from Railways for 317-minute train delay
A man took a train called the KBJ Ispat Express, but the train arrived at its destination more than five hours late.
He was very upset about the long wait.
He complained to a special court called a consumer commission in Jharkhand.
This court helps people when they get bad service.
The commission looked at his complaint and agreed with him.
It said the railway company did not serve him well by being so late.
The commission said the delay caused the man harassment and mental pain.
The railway could not explain why the train was late.
So the commission told South Eastern Railway to pay the man Rs 60,000 as compensation.
Now the railway must give him that money because of the delay.
A consumer commission in Jharkhand ordered South Eastern Railway to pay Rs 60,000 to a passenger.
The KBJ Ispat Express reached its destination 317 minutes, or over five hours, late.
The commission ruled the delay was a deficiency in service that caused the passenger harassment and mental agony.
The Railways failed to explain the delay or prove it occurred due to circumstances beyond its control.
The order was delivered by President Sunil Kumar Singh and members Pradeep Kumar Mishra and Sanju Shahi.
- Who
- A passenger who complained against South Eastern Railway, and the Jharkhand consumer commission led by President Sunil Kumar Singh with members Pradeep Kumar Mishra and Sanju Shahi.
- What
- The consumer commission directed South Eastern Railway to pay Rs 60,000 compensation for a deficiency in service caused by the late arrival of the KBJ Ispat Express.
- Where
- Jharkhand, India, involving South Eastern Railway's KBJ Ispat Express.
- When
- Not specified in the article.
- Why
- Because the 317-minute delay caused the passenger harassment and mental agony, and the Railways failed to explain the delay or establish it was beyond its control.
Key facts
- Compensation
- Rs 60,000
- Train
- KBJ Ispat Express
- Delay
- 317 minutes (over five hours)
- Railway
- South Eastern Railway
- Authority
- Consumer commission, Jharkhand
- Ruling basis
- Deficiency in service causing harassment and mental agony
- Presiding officials
- Sunil Kumar Singh, Pradeep Kumar Mishra, Sanju Shahi
Quotes
Sunil Kumar Singh
President of the Jharkhand Consumer Commission
“We find much substance in case of the complainant and it has been established by the complainant that there was deficiency on the part of OP’s causing harassment and mental agony to the complainant. Hence the complainant is entitled to compensation from the OP’s for their deficiency of service.”
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