0 months ago

Man wins Rs 60,000 from Railways for 317-minute train delay

Man wins Rs 60,000 from Railways for 317-minute train delay
Late by ‘317 minutes’ in reaching destination, man wins Rs 60,000 from Railways · indianexpress.com

A man took a train called the KBJ Ispat Express, but the train arrived at its destination more than five hours late.

He was very upset about the long wait.

He complained to a special court called a consumer commission in Jharkhand.

This court helps people when they get bad service.

The commission looked at his complaint and agreed with him.

It said the railway company did not serve him well by being so late.

The commission said the delay caused the man harassment and mental pain.

The railway could not explain why the train was late.

So the commission told South Eastern Railway to pay the man Rs 60,000 as compensation.

Now the railway must give him that money because of the delay.

Key facts

Compensation
Rs 60,000
Train
KBJ Ispat Express
Delay
317 minutes (over five hours)
Railway
South Eastern Railway
Authority
Consumer commission, Jharkhand
Ruling basis
Deficiency in service causing harassment and mental agony
Presiding officials
Sunil Kumar Singh, Pradeep Kumar Mishra, Sanju Shahi

Quotes

Sunil Kumar Singh

President of the Jharkhand Consumer Commission

“We find much substance in case of the complainant and it has been established by the complainant that there was deficiency on the part of OP’s causing harassment and mental agony to the complainant. Hence the complainant is entitled to compensation from the OP’s for their deficiency of service.”
indianexpress.com

Sources

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