2 weeks ago

India's RCS Adoption Surges 108% as Businesses Embrace Rich Messaging

India's RCS Adoption Surges 108% as Businesses Embrace Rich Messaging
India’s RCS Adoption Surges 108% as Businesses Shift to Richer Customer Conversations, Reveals Infobip · theprint.in

Have you ever gotten a text from a store or bank?

Normally those messages are simple and plain.

There is a newer kind of message called RCS that is much fancier.

With RCS, businesses can send pictures, buttons, and quick reply options right inside the normal text app.

Many businesses in India are starting to use RCS.

A company called Infobip counts these messages and says RCS traffic in India grew by 108 percent between early 2025 and mid-2026.

That means many more businesses are choosing to communicate this way.

Banks and money apps send most of these messages because trust and security are very important to them.

RCS is also growing quickly in other countries.

Texting with businesses is becoming more helpful, colorful, and interactive.

Key facts

Reported by
Infobip
India RCS growth
108% (H1 2025 to H1 2026)
Global RCS for Business growth
Over 165% (H1 2025 to H1 2026)
Largest sector in India
Finance and fintech (over 3/4 of interactions)
Second-largest use case
Marketing automation
Brands with RCS registration processed
7,300+
RCS agent launches delivered
14K
Spokesperson
Harsha Solanki, VP GM Asia, Infobip

Quotes

Harsha Solanki

VP GM Asia at Infobip

“With 108% growth in India and more than 165% growth globally, the growth trajectory for RCS is clear. Businesses are increasingly rethinking what a message can do. Infobip continues to invest in the channel, as well as in the partnerships, tools, and expertise that help Indian brands turn richer messaging into lasting customer relationships.”
theprint.in
“Messaging in India has moved beyond mere reach towards trust and measurable outcomes. The fact that four out of every five RCS interactions in the country come from finance and fintech tells us where the channel is winning: in environments where verified identity, security and credibility are non‑negotiable.”
theprint.in

Sources

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