2 weeks ago
India's RCS Adoption Surges 108% as Businesses Embrace Rich Messaging
Have you ever gotten a text from a store or bank?
Normally those messages are simple and plain.
There is a newer kind of message called RCS that is much fancier.
With RCS, businesses can send pictures, buttons, and quick reply options right inside the normal text app.
Many businesses in India are starting to use RCS.
A company called Infobip counts these messages and says RCS traffic in India grew by 108 percent between early 2025 and mid-2026.
That means many more businesses are choosing to communicate this way.
Banks and money apps send most of these messages because trust and security are very important to them.
RCS is also growing quickly in other countries.
Texting with businesses is becoming more helpful, colorful, and interactive.
Infobip recorded 108% growth in RCS interactions in India between H1 2025 and H1 2026.
Finance and fintech contributed over three-quarters of all RCS interactions in India, the largest share.
Globally, RCS for Business traffic grew more than 165% over the same period.
Infobip processed RCS registration requests for 7,300+ unique brands and delivered 14K successful RCS agent launches.
Unlike SMS, RCS combines verified sender identity with rich media, suggested replies and action buttons.
- Who
- Infobip, a global AI-first cloud communications platform, and its Vice President and General Manager for Asia, Harsha Solanki.
- What
- Rich Communication Services (RCS) business messaging interactions in India grew 108% between H1 2025 and H1 2026.
- Where
- India, with strong global growth also recorded worldwide.
- When
- Between the first half of 2025 and the first half of 2026; reported on August 18.
- Why
- Businesses are shifting to richer, more interactive and trusted customer conversations, led by finance and fintech firms that require verified identity and security.
Key facts
- Reported by
- Infobip
- India RCS growth
- 108% (H1 2025 to H1 2026)
- Global RCS for Business growth
- Over 165% (H1 2025 to H1 2026)
- Largest sector in India
- Finance and fintech (over 3/4 of interactions)
- Second-largest use case
- Marketing automation
- Brands with RCS registration processed
- 7,300+
- RCS agent launches delivered
- 14K
- Spokesperson
- Harsha Solanki, VP GM Asia, Infobip
Quotes
Harsha Solanki
VP GM Asia at Infobip
“With 108% growth in India and more than 165% growth globally, the growth trajectory for RCS is clear. Businesses are increasingly rethinking what a message can do. Infobip continues to invest in the channel, as well as in the partnerships, tools, and expertise that help Indian brands turn richer messaging into lasting customer relationships.”
theprint.in
“Messaging in India has moved beyond mere reach towards trust and measurable outcomes. The fact that four out of every five RCS interactions in the country come from finance and fintech tells us where the channel is winning: in environments where verified identity, security and credibility are non‑negotiable.”
theprint.in



