1 week ago
Hello by MSG91 Wins Contact Centre of the Year Award
Hello by MSG91 is a tool that helps companies talk with their customers.
It puts messages from WhatsApp, social media, email, websites and phone calls in one place.
This means support workers do not need to switch between many different applications.
The tool keeps conversation history so workers can understand what a customer needs.
It can use artificial intelligence to answer simple questions and handle routine tasks.
Human workers can take over when a problem is more complicated.
Hello by MSG91 received the Contact Centre of the Year award in New Delhi.
MSG91 says more than 30,000 businesses around the world use its communication platform.
Hello by MSG91 received the Contact Centre of the Year award at the India CX Summit & Awards 2026.
The awards were held on August 12 at Hotel Radisson Blu, Dwarka, New Delhi, and organised by Synnex Group.
Hello combines WhatsApp, Instagram, Facebook, email, website chat, SMS and voice in a centralised support environment.
The platform includes AI chatbots, AI voice functionality, workflows, analytics, call routing and human-agent support.
MSG91 says its communication platform is trusted by more than 30,000 businesses globally.
- Who
- Hello by MSG91, the customer-support platform from MSG91, received the recognition; the award was organised by Synnex Group.
- What
- It was named Contact Centre of the Year at the India CX Summit & Awards 2026.
- Where
- Hotel Radisson Blu, Dwarka, New Delhi, India.
- When
- The awards were held on August 12, 2026; the announcement is dated August 25, 2026.
- Why
- The recognition cited Hello’s approach to bringing multiple customer touchpoints into one contact-centre environment, combining automation with human support.
Key facts
- Award
- Contact Centre of the Year
- Event
- India CX Summit & Awards 2026
- Event date
- August 12, 2026
- Venue
- Hotel Radisson Blu, Dwarka, New Delhi
- Organiser
- Synnex Group
- Supported channels
- WhatsApp, Instagram, Facebook, email, website chat, SMS and voice
- Reported customer base
- MSG91 says its platform is trusted by more than 30,000 businesses globally
Quotes
Shubhendra Agrawal
Founder and CEO of MSG91
“Customer expectations have changed. People want businesses to respond on the channels they already use, and they expect those responses to be quick and relevant. Our focus with Hello has been to make it easier for businesses to bring these conversations together while combining automation with human support”
theprint.in
Sources
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