1 hr ago
Delhi Consumer Court Holds Hotel Liable for Coldplay Booking Cancellation
A man booked a hotel room in Ahmedabad so he could attend a Coldplay concert.
He paid the hotel Rs 17,365 in advance.
Later, the hotel cancelled his booking without explaining why.
The man said the same room was then offered to others for a much higher price.
He complained to a consumer court in Delhi.
The court said cancelling the booking this way was unfair and unprofessional.
It ordered the hotel to pay Rs 15,000 for his distress and Rs 10,000 for legal costs.
The hotel must also pay interest on the money he had originally paid.
A Delhi consumer commission ordered a hotel to pay Rs 25,000 after cancelling a confirmed room booking before a Coldplay concert.
The complainant had paid Rs 17,365 for a two-night stay in Ahmedabad from January 24 to January 26, 2025.
The hotel cancelled the reservation on December 24, 2024, without stating a reason, and refunded the money 12 days later.
The same room was allegedly offered for Rs 46,472 for the original dates.
The commission called the conduct an unfair trade practice and awarded compensation, litigation costs, and 12% annual interest.
- Who
- A hotel and a consumer who had booked a room to attend a Coldplay concert.
- What
- The East Delhi District Consumer Commission held the hotel liable for cancelling a confirmed booking and ordered compensation.
- Where
- The booking was for accommodation in Ahmedabad, while the complaint was heard by a consumer commission in Delhi.
- When
- The booking was made on November 16, 2024; it was cancelled on December 24, 2024; and the commission issued its order on September 7.
- Why
- The commission found that cancelling the confirmed booking without explanation after taking payment, while allegedly offering the room at a higher price, was an unfair trade practice.
Key facts
- Original booking amount
- Rs 17,365
- Alternative listed price
- Rs 46,472 for the same dates
- Stay dates
- January 24-26, 2025
- Cancellation date
- December 24, 2024
- Refund timing
- The refund was made 12 days after cancellation, on January 5, 2025
- Compensation and costs
- Rs 15,000 for mental agony and harassment, plus Rs 10,000 in litigation costs
- Interest
- 12% annually on Rs 17,365 from November 16, 2024 to January 4, 2025
- Compliance deadline
- Within 30 days of receiving the judgment
Quotes
East Delhi District Consumer Commission
Delhi consumer commission that heard the man’s complaint against the hotel
“The part of the opposite party (hotel) in cancelling the confirmed hotel booking despite taking the complete rent charges in advance is highly unprofessional, and if such action on the part of the opposite party is allowed to go scot-free, then it will create a very unhealthy business practice/model.”
indianexpress.com
Sources
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