2 weeks ago
Chandigarh Consumer Commission Orders Refund Over Substandard Holiday Stays
A man bought a holiday membership that promised stays in expensive hotels and included meals.
He paid Rs 1.10 lakh for the five-year package.
When he tried to book rooms, the company allegedly offered cheaper hotels instead.
The company also allegedly asked for extra money and did not provide some meals.
The man complained to a consumer commission in Chandigarh.
The company did not appear during the case.
The commission said the company had not delivered the promised services properly.
Because the man had used some services, the commission did not order a full refund.
It ordered the company to return Rs 95,000 and pay Rs 15,000 for harassment, along with litigation costs.
A Chandigarh man purchased a five-year holiday membership for Rs 1.10 lakh.
The package promised 36 nights in 4-5 star properties for four adults, with meals and other benefits.
The company allegedly offered or provided lower-category hotels in Manali and Kasauli and sought additional charges.
The Chandigarh District Consumer Commission held that the conduct amounted to deficiency in service and unfair trade practice.
The commission ordered a Rs 95,000 refund, plus Rs 15,000 for mental agony and harassment and litigation costs.
- Who
- A 47-year-old Chandigarh man and a travel and hotel booking company.
- What
- The Chandigarh District Consumer Commission ordered the company to refund Rs 95,000 and pay Rs 15,000 for mental agony and harassment, plus litigation costs.
- Where
- The dispute involved attempted or completed stays in Manali and Kasauli, and was decided by the Chandigarh District Consumer Commission.
- When
- The commission issued its decision on September 1; the articles do not specify the year.
- Why
- The company allegedly failed to provide promised 4-5 star accommodation, meals and other membership benefits, while offering lower-category hotels and demanding additional charges.
Consumer's Position
Company's Position
Quality of accommodation
Consumer's Position
The complainant said the membership promised 4-5 star properties, but the company offered or provided three-star and, on one occasion, 1-2 star accommodation.
Company's Position
The company did not appear before the commission to present a response; the article provides no substantive company defense.
Meals and additional charges
Consumer's Position
The complainant alleged that breakfast and dinner were not provided and that the company demanded a Rs 2,000 non-member charge for a Kasauli booking.
Company's Position
The company did not appear to address these allegations, so no opposing explanation is reported.
Amount of refund
Consumer's Position
The complainant sought a complete refund of the Rs 1.10 lakh membership fee.
Company's Position
The commission declined a full refund because the complainant had used some membership services, deducting Rs 15,000 as their reasonable value.
Key facts
- Membership price
- Rs 1.10 lakh
- Membership duration
- Five years
- Promised accommodation
- 36 nights in 4-5 star properties across India for four adults
- Promised meal benefits
- Breakfast and dinner, along with other complimentary facilities
- Refund ordered
- Rs 95,000, after deducting Rs 15,000 for services used
- Additional compensation
- Rs 15,000 for mental agony and harassment, plus litigation costs
- Company's participation
- The company did not appear despite being served notice and was proceeded against ex-parte
Quotes
Chandigarh District Consumer Commission
Consumer adjudicatory body that decided the Chandigarh holiday membership dispute
“The repeated correspondence placed on record demonstrates that the complainant made genuine efforts to avail the contracted services, but the OPs failed to provide the same in the manner promised.”
indianexpress.com
Sources
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