2 hrs ago
India’s GCCs Shift Toward Strategic Enterprise Capabilities and Ownership
India has many teams that help global companies do important work.
These teams are called global capability centers, or GCCs.
They used to focus mainly on completing assigned tasks.
Now, many are helping create products, analyze information and make business decisions.
SC&H’s India team is also working toward taking more responsibility for results.
This requires good leaders, trust, business knowledge and a supportive workplace.
GCCs are growing in both large cities and newer Indian technology hubs.
In the future, the best centers may be judged by the value and ideas they create, not just by their size or lower costs.
India has 2,117 GCCs employing about 2.36 million professionals and generating $98.4 billion in revenue.
GCCs are moving beyond execution toward product development, digital engineering, analytics, finance and enterprise decision-making.
SC&H India is seeking greater ownership and accountability within the company’s global operating model.
Successful GCCs require leadership, culture, business context and autonomy—not simply more functions or employees.
Expansion is spreading from traditional hubs to cities including Ahmedabad, Coimbatore and Kochi, alongside major metropolitan centers.
- Who
- India’s global capability centers, global enterprises and SC&H India.
- What
- India’s GCC ecosystem is evolving from an execution-focused model toward strategic capabilities, greater ownership and enterprise-wide influence.
- Where
- Across India, including Bengaluru, Hyderabad, Chennai, Pune, Mumbai, Delhi-NCR, Ahmedabad, Coimbatore and Kochi.
- When
- The change is occurring now, with the next five years identified as an important period for measuring GCC value.
- Why
- Global companies are seeking capabilities that support innovation, decisions and growth, while India offers skilled talent, technology infrastructure and professional-services expertise.
Key facts
- GCCs in India
- 2,117
- Professionals employed
- Approximately 2.36 million
- GCC revenue
- $98.4 billion
- Established GCC cities
- Bengaluru, Hyderabad, Chennai, Pune, Mumbai and Delhi-NCR
- Emerging GCC hubs
- Ahmedabad, Coimbatore and Kochi
- Future performance measures
- Products developed, capabilities built, decisions influenced and value created
- SC&H India focus
- Greater ownership and accountability within SC&H’s global capabilities
Sources
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