Politics · China · 13 hrs ago
Beijing forum brings together more than 3,200 guests to discuss city governance
The 2026 Beijing forum on responding to residents’ requests opened on October 12 in Beijing.
More than 3,200 guests are attending, including over 240 international guests from more than 70 countries.
The forum focuses this year on digital technology and people-centred cities.
A United Nations official said technology should help cities address people’s real problems, and residents should have a voice in decisions.
A new assessment looked at city hotline services in 20 globally influential cities and found that calls and public needs are growing.
Since 2019, Beijing has used its 12345 public hotline to receive requests, arrange responses and address problems; it has handled about 200 million requests, with resolution and satisfaction rates both above 97%.
The forum is held every two years and provides a platform for cities to exchange ideas on governance.
The 2026 Beijing Forum on the Reform of “接诉即办” opened on October 12, bringing together more than 3,200 guests.
More than 240 international guests from over 70 countries attended.
The forum’s annual theme was “The Digital Intelligence Era and the People’s City.”
A report released at the forum assessed hotline services and governance effectiveness in 20 globally influential cities.
Beijing said its 12345 hotline system had handled about 200 million requests since 2019, with resolution and satisfaction rates both above 97%.
- Who
- More than 3,200 guests attended, including over 240 international guests from more than 70 countries.
- What
- The 2026 Beijing Forum on the Reform of “接诉即办” opened to discuss urban governance.
- When
- October 12, 2026.
- Where
- The opening ceremony was held at the China National Convention Center in Beijing.
- Why
- The forum provided a platform to exchange ideas and explore new approaches to urban governance.
This story does not have two clearly opposing sides.
Beijing began using its 12345 citizen service hotline as the main channel for a mechanism to respond to, handle and provide feedback on residents’ requests.
The Beijing forum opened in Beijing and released a report assessing hotline services and governance effectiveness in 20 cities.
- Attendance
- More than 3,200 guests
- International participation
- More than 240 guests from over 70 countries
- Forum theme
- The Digital Intelligence Era and the People’s City
- Report scope
- 20 globally influential cities
- Beijing hotline requests
- About 200 million handled since 2019
- Resolution and satisfaction rates
- Both above 97%
What people are saying
Digital transformation must help cities address the real challenges people face.
The people covered by urban decisions should have a voice in the decision-making process.
Sources
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