Business · Companies · 1 hr ago
Greg Norman criticises Qantas after delayed Sydney-to-Dallas flight
Australian golfer Greg Norman has publicly criticised Qantas after a delayed flight from Sydney to Dallas.
Norman said the flight left about three hours late and complained about the airline’s reliability, service and lack of Wi-Fi on his long-haul trip.
He said he had supported Australia’s national airline for years but was now looking at other airlines.
Qantas said the flight was delayed while engineers fixed a fuelling issue.
Norman also praised the ground staff but urged the airline’s management to improve its service.
Wi-Fi is being rolled out on Qantas A380 planes and is already available on its 787 and A330 aircraft.
The airline did not say when the A380 rollout would be complete.
Greg Norman criticised Qantas after his Sydney-to-Dallas flight was delayed by about three hours.
He called the airline “never on-time” and said its reputation and service had declined.
Norman also complained about the lack of Wi-Fi and said he was looking for another airline.
Qantas said the Saturday flight was delayed while engineers fixed a fuelling issue.
The airline said Wi-Fi was being rolled out on its A380 fleet and was already available on its 787 and A330 aircraft.
- Who
- Greg Norman criticised Qantas; the airline responded through a spokesperson.
- What
- Norman complained about a delayed flight, the airline’s service and its lack of Wi-Fi on the aircraft.
- When
- The flight was delayed on Saturday, October 10, 2026; Norman posted his criticism on Sunday, October 11.
- Where
- The flight was from Sydney to Dallas Fort Worth.
- Why
- Qantas said engineers were fixing a fuelling issue. Norman also cited the delay, baggage wait and lack of Wi-Fi as reasons for his criticism.
Greg Norman
Qantas
Flight delay
Greg Norman
Norman said his Sydney-to-Dallas flight departed about three hours late.
Qantas
Qantas said the flight was delayed while engineers fixed a fuelling issue.
Service and reliability
Greg Norman
Norman called Qantas “never on-time” and said its reputation and service had declined.
Qantas
Qantas’s response in the article addressed the cause of the delay but not Norman’s wider criticism.
Wi-Fi
Greg Norman
Norman criticised the lack of Wi-Fi on the flight.
Qantas
Qantas said Wi-Fi was being rolled out on its A380 fleet and was available on its 787 and A330 aircraft.
I have always tried to support my national airline @Qantas. Sadly, their reputation of the ‘never on-time’ airline (or the ones I am on – this time Syd-Dallas circa 3 hrs late departing) + an hour to get one bag in Dallas now has me looking elsewhere
Unfortunately, our flight from Sydney to Dallas Fort Worth on Saturday was delayed departing Sydney while our engineers fixed a fuelling issue
Too bad, as @Qantas was once one of the top 3 in the world for a great travel experience.
And not to have Wi-Fi in this day and age with the cost/ticket - #insane #dated.
Norman’s Qantas flight from Sydney to Dallas Fort Worth was delayed while engineers fixed a fuelling issue.
Norman criticised Qantas publicly, saying he was looking for another airline.
- Flight route
- Sydney to Dallas Fort Worth
- Delay
- About three hours departing Sydney, according to Norman
- Reported cause
- Engineers fixed a fuelling issue
- Baggage wait
- Norman said it took an hour to get one bag in Dallas
- Wi-Fi rollout
- Qantas said Wi-Fi was being rolled out on A380s and was available on 787s and A330s
Sources
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