Business · Companies · 17 hrs ago
Inter, Nubank and C6 offer 24-hour customer support through several channels
Inter, Nubank and C6 Bank are Brazilian digital banks with several ways for customers to get help.
All three offer app chat and phone support 24 hours a day, every day.
Inter also has a help center, a virtual assistant and support in Libras, a Brazilian sign language.
Nubank focuses support on its app and offers phone help, Libras support and an in-app help area.
C6 Bank also offers WhatsApp support, along with app chat, phone help and support in Libras.
Their ombudsman services are separate from regular support and operate only during set weekday hours.
Customers are generally advised to try the regular channels first, and C6 says its ombudsman can take up to 10 business days to respond.
Inter, Nubank and C6 Bank offer conventional customer support 24 hours a day, seven days a week, according to CNN Brasil.
All three provide in-app chat and telephone support.
Their additional options differ: Inter offers a virtual assistant and a help centre, Nubank focuses on app-based support, and C6 offers WhatsApp support.
The banks’ ombudsman services operate on weekdays during set hours, rather than around the clock.
- Who
- Inter, Nubank and C6 Bank.
- What
- They offer conventional customer support 24 hours a day through channels including in-app chat and telephone.
- When
- 24 hours a day, seven days a week. Ombudsman services operate during specified weekday hours.
- Where
- Through the banks’ apps, telephone lines and other support channels in Brazil.
- Why
- The article says channel availability can be a factor when choosing a digital bank.
This story does not have two clearly opposing sides.
No direct quotes in the coverage so far.
This story does not have a timeline yet.
- Banks compared
- Inter, Nubank and C6 Bank
- Regular support
- 24 hours a day, seven days a week
- Shared channels
- In-app chat and telephone support
- Inter ombudsman hours
- Weekdays, 9 a.m. to 6 p.m.
- Nubank ombudsman hours
- Weekdays, 8 a.m. to 6 p.m. Brasília time
- C6 ombudsman response
- Up to 10 business days
Sources
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