World · Latin America · 1 day ago

Plus Ultra cuts Madrid–Buenos Aires flights, leaving passengers stranded

Plus Ultra cuts Madrid–Buenos Aires flights, leaving passengers stranded

Plus Ultra has cut flights between Madrid, Spain, and Buenos Aires, Argentina, from five a week to two.

The reduced schedule is set to run from October 19 to December 13.

The airline says airport runway work at Buenos Aires’ Ezeiza airport makes it difficult to operate some flights between October 25 and November 11, but the schedule change covers a longer period.

Other airlines have described alternative arrangements, while Italy’s ITA canceled flights during the runway work and is refunding tickets.

Passengers say Plus Ultra canceled their flights and have struggled to get rebooked or refunded.

One passenger said he paid 859 euros for a ticket and could not find another flight or obtain his money back.

The disruption has also caused some travelers to lose connecting flights and hotel costs, while Plus Ultra continues selling tickets to Buenos Aires.

What people are saying

When I finally managed to get through, they told me they could only make flight changes, but there was nothing available for my date. And they probably weren’t going to have anything.
GuidoPassenger whose 4 December flight was cancelledvia El Mundo
It’s true that the ticket price was suspiciously cheap. That’s where the possible premeditated scam is.
GuidoPassenger whose 4 December flight was cancelledvia El Mundo
This is a disaster. I also missed the connection between Turin and Madrid, and the hotels in Madrid. Almost two thousand euros down the drain.
MagalíPassenger travelling from Turin via Madridvia El Mundo

Sources

Related news