Hollard fined $2 million over delayed home insurance claim

Hollard took too long to assess and handle a couple’s claim after a storm damaged their home.

The court said the insurer also failed to protect the house, consider expert reports and communicate clearly.

The delays left the home uninhabitable, and the couple later received a settlement of more than $1.5 million.

The $2 million fine is a warning that insurers must handle claims fairly and without unnecessary delay.