1 day ago
Haryana Man Wins Rs 41,000 Over Defective Car Infotainment
A man in Haryana bought a new car with the company’s highest-level features.
The car’s infotainment system did not work properly.
He complained to the consumer commission in Gurugram.
The commission agreed that the car company and dealer had provided poor service.
It ordered them to replace the faulty infotainment unit.
The man was also given Rs 30,000 for mental distress.
He received another Rs 11,000 to help pay his legal costs.
Altogether, he won Rs 41,000 in compensation and expenses.
Gurugram District Consumer Commission ordered replacement of a defective infotainment unit in a customer’s newly purchased top-variant car.
The commission held the car manufacturer and dealer responsible for severe deficiency in service and unfair trade practice.
The customer was awarded Rs 30,000 for mental harassment.
The commission also granted Rs 11,000 toward litigation expenses.
The order was issued by a bench led by president Sanjeev Jindal on August 17.
- Who
- A Haryana man, the car manufacturer, and its dealer were involved in the complaint.
- What
- The Gurugram District Consumer Commission ordered replacement of a defective infotainment unit and awarded the customer Rs 41,000.
- Where
- The case was decided by the Gurugram District Consumer Commission in Haryana.
- When
- The commission issued its order on August 17; the year was not specified.
- Why
- The commission found severe deficiency in service and unfair trade practice involving the defective infotainment system.
Key facts
- Commission
- Gurugram District Consumer Commission
- Vehicle
- A newly purchased top-variant model car
- Remedy ordered
- Replacement of the defective infotainment unit
- Mental harassment compensation
- Rs 30,000
- Litigation expenses
- Rs 11,000
- Total awarded
- Rs 41,000
- Order date
- August 17; year not specified
Quotes
Gurugram District Consumer Commission
The consumer commission bench that issued the August 17 order
“The submissions made by the complainant stand proved, completely and conclusively, in crystal-clear terms, from the accurate, brief, and concise documentary evidence placed on the record of this file by the complainant in the form of his affidavit, where he has reiterated the averments made in his complaint, coupled with certain other documents”
indianexpress.com
Sources
Related news
Advocate Wins Rs 55,500 Payout in Defective Phone Warranty Case
Kia India Dealer Ordered Refund Over Recurring Sonet DPF Problem
Disabled Kerala Couple Wins Scooter Replacement Order Against TVS
Customer Wins Rs 30,000 After Graphics Card Delivery Dispute
Ola ordered to pay ₹1.30 lakh for deficient scooter service
Ola Electric Ordered to Refund Kurnool Consumer With 12% Interest
Delhi-NCR Faces Another Heavy Rain Spell as IMD Alerts
Women Legislators From 22 States to Join NCW Workshop
Haryana CM Reviews Seva Sankalp Abhiyan Preparations Across State
Faridabad Sanitation Workers Protest Minister’s Office Amid 31-Day Strike
Viral Video Shows Alleged Roadside Commotion In Haryana
