1 month ago
AI Agents Face Infrastructure Hurdles in Indian Finance
AI agents are like smart helpers that can do tasks for people.
In India, banks and online shops want to use them, but the old computer systems they have were made for simple, predictable programs, not smart ones.
So, experts say we need new rules and safety checks to let AI agents work safely.
Companies are building extra software layers that act like guards, making sure the AI only does what it is allowed to do.
They also want to stop fraud and mistakes that the AI might make.
This is a big step before AI helpers can shop or pay for things on their own.
India’s financial sector is moving beyond AI proof‑of‑concepts toward production.
Legacy banking and commerce systems built for deterministic software block autonomous AI agents.
New layers of infrastructure are needed for permissions, authentication, audit trails, and liability.
Banks and fintech firms are creating intermediary software to secure AI agent access to core systems.
Commerce firms are investing in AI orchestration layers and guardrails to reduce hallucinations and fraud risks.
- Who
- AI agents and Indian financial institutions
- What
- Facing infrastructure challenges to deploy autonomous AI
- Where
- India
- When
- 2023-2024
- Why
- Legacy systems and need for new controls, permissions, authentication, audit, and liability
Key facts
- Industry
- Indian financial services and digital commerce
- Main challenge
- Legacy infrastructure built for deterministic software
- Key requirement
- New permission, authentication, audit, and liability layers
- Leading companies
- BigBasket, Juspay, Snapdeal, Zeta India, Wibmo
- Focus areas
- Fraud risk, deepfakes, hallucinations
Quotes
Sivaram Kowta
President of digital banking, Zeta India
“Banks can bring their own large language models. We provide the entire infrastructure and then you build agents on it. Agents on our stack cannot directly get access to data that it is not supposed to get.”
rediff.com
“On payments, agents acting on a consumer's behalf will need clear consent and spending controls before adoption can move beyond pilots, and that requires regulatory clarity, not just better technology.”
rediff.com
Sources
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