Consumer Wins Rs 16,999 for Defective Washing Machine

“"If a product is found to have a manufacturing defect and is irreparable, the primary responsibility to refund or replace the product lies with the manufacturer or the seller. Under the Consumer Protection Act, 2019, both the seller and manufacturer are accountable for defects in goods supplied within the warranty period. In such cases, the consumer is entitled to either a full refund or a replacement of the defective product. Insurance coverage, on the other hand, is supplementary and applies …”