1 month ago
Groom Wins Compensation After Flight Cancellation
A groom was left stranded at Leh airport on the eve of his wedding due to a flight cancellation by Go First airline.
He had booked the ticket through EaseMyTrip, which did not inform him about the cancellation.
The groom had to hire a commercial taxi to reach his wedding on time, incurring additional expenses.
He sought a refund and compensation from EaseMyTrip, which denied liability, arguing that it acted as an intermediary.
The consumer forum held EaseMyTrip liable for deficiency in service and ordered it to pay the groom Rs 43,261, including refund, compensation, and litigation costs.
The ruling underscores the duty of travel platforms to inform consumers promptly about cancellations and compensate passengers for foreseeable losses and mental agony caused by deficient service.
A groom was stranded at Leh airport on the eve of his wedding due to a flight cancellation by Go First airline.
He had booked the ticket through EaseMyTrip, which did not inform him about the cancellation.
The groom had to hire a commercial taxi to reach his wedding on time, incurring additional expenses.
He sought a refund and compensation from EaseMyTrip, which denied liability.
The consumer forum held EaseMyTrip liable for deficiency in service and ordered it to pay the groom Rs 43,261.
- Who
- A groom stranded at Leh airport
- What
- Flight cancellation and subsequent compensation
- Where
- Leh airport, Himachal Pradesh
- When
- May 5, 2023
- Why
- Go First airline suspended operations due to insolvency, and EaseMyTrip sold the ticket without prior intimation of cancellation.
Groom's Perspective
EaseMyTrip's Defense
Liability for Flight Cancellation
Groom's Perspective
EaseMyTrip should be held liable for selling a ticket after the airline suspended operations and not providing prior intimation about the cancellation.
EaseMyTrip's Defense
EaseMyTrip acted as an intermediary and the contract of carriage was between the passenger and the airline, thus they are not liable.
Compensation and Refund
Groom's Perspective
The groom suffered severe mental trauma and financial loss due to the cancellation and should be compensated.
EaseMyTrip's Defense
EaseMyTrip followed up with the airline for the refund and denied any deficiency in service.
Key facts
- Complainant
- Groom stranded at Leh airport
- Travel Platform
- EaseMyTrip
- Airline
- Go First
- Date of Incident
- May 5, 2023
- Compensation Awarded
- Rs 43,261
- Refund Amount
- Rs 14,261
- Compensation for Mental Agony
- Rs 25,000
- Litigation Costs
- Rs 4,000
Sources
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