2 weeks ago
Kerala Commission Orders Refund After Thailand Trip Cancellation
A man planned to travel to Thailand but had to cancel because of health problems.
He had already paid money in advance to a travel company.
He said the company did not give the money back.
He took the matter to a consumer commission in Kerala.
The commission said the company’s cancellation policy required a refund.
It ordered the company to return Rs 40,000.
The company must also pay Rs 10,000 because the dispute caused him mental agony.
It must pay another Rs 7,000 for his legal costs within 30 days.
A Kerala consumer commission ordered a travel company to refund Rs 40,000 to a man who cancelled a Thailand tour due to health issues.
The complainant alleged that the company failed to return his advance payment.
The commission said the refund was required under the company’s cancellation policy.
The company was also ordered to pay Rs 10,000 for mental agony.
The travel company must pay Rs 7,000 in litigation costs within 30 days of receiving the order.
- Who
- A man who booked the tour and the travel company involved in the complaint.
- What
- A Kerala consumer commission ordered the company to refund Rs 40,000 and pay compensation and litigation costs.
- Where
- Kerala, India; the cancelled tour was to Thailand.
- When
- The commission issued the order recently; payment was ordered within 30 days of receiving it.
- Why
- The man cancelled the tour because of health issues and alleged that the company failed to refund his advance payment.
Key facts
- Refund ordered
- Rs 40,000
- Mental-agony compensation
- Rs 10,000
- Litigation costs
- Rs 7,000
- Total ordered payment
- Rs 57,000
- Payment deadline
- Within 30 days of receipt of the order
- Stated basis for refund
- The company’s cancellation policy
- Tour destination
- Thailand
Quotes
Kerala consumer commission
The Kerala consumer commission that issued the refund and compensation order
“The complaint is allowed in part directing the opposite party to refund Rs 40,000 to complainant as the advance amount already paid by the complainant along with Rs 10,000 as compensation for mental agony caused to the complainant and Rs 7,000 as litigation cost within 30 days of receipt of this order.”
indianexpress.com
Sources
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