3 hrs ago
Kerala Consumer Commission Orders Tour Operator to Pay Rs 95,000
A family from Kerala paid a tour operator Rs 80,000 for a trip to Gujarat and Rajasthan.
The trip was supposed to include the parents and their two children.
The family said the operator stopped answering messages after receiving the money.
The trip never happened, and the family did not get a refund.
The family took the complaint to a consumer commission in Kannur.
The commission said the operator had provided poor service and used an unfair business practice.
It ordered the operator to return the money with interest.
The operator must also pay compensation and the family’s legal costs.
The Kannur District Consumer Commission ordered a tour operator to pay a Kerala family Rs 95,000.
The complainant paid Rs 80,000 toward a Rs 1.19 lakh Gujarat-Rajasthan package planned for May 6.
He alleged that the operator stopped responding after receiving the advance and never arranged the trip.
The commission found deficiency of service and unfair trade practice, noting that the operator did not appear or submit a written response.
The order requires a refund with 9% annual interest, plus Rs 10,000 compensation and Rs 5,000 in litigation costs, within 30 days.
- Who
- A Kerala government employee and his family filed the complaint against an unnamed tour operator.
- What
- The Kannur District Consumer Commission ordered the operator to refund Rs 80,000 with interest and pay Rs 15,000 in compensation and litigation costs.
- Where
- The case was heard by the Kannur District Consumer Commission in Kerala, and the planned trip covered Gujarat and Rajasthan.
- When
- The tour was planned for May 6; the commission’s order was dated August 31, with no year specified.
- Why
- The commission found that the operator failed to arrange the tour after receiving payment and did not refund the money.
Key facts
- Package price
- Rs 1.19 lakh
- Advance paid
- Rs 80,000
- Planned travel date
- May 6
- Refund ordered
- Rs 80,000 with 9% annual interest from the payment date
- Mental-agony compensation
- Rs 10,000
- Litigation costs
- Rs 5,000
- Payment deadline
- Within 30 days
Quotes
Kannur District Consumer Commission
The consumer commission that adjudicated the complainant’s case.
“There is deficiency of service and unfair trade practice on the part of the opposite party (tour operator). The opposite party is directly bound to redress the grievances caused to the complainant. Therefore we hold that the OP is liable to refund Rs. 80,000 with 9 per cent interest per annum from the date of payment till realisation.”
indianexpress.com
“So the opposite party did not comply with the terms and conditions of the tour package. The act of the opposite party caused much mental agony and financial loss to the complainant and his family members.”
indianexpress.com
Sources
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