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Shivakumar Launches Praja Seva Department to Bring Government Closer

Shivakumar Launches Praja Seva Department to Bring Government Closer
‘Administration Must Reach People, Not the Other Way Around’: Shivakumar · deccanchronicle.com

D.K. Shivakumar launched a new government programme called Praja Seva in Kudligi.

Its goal is to bring government services closer to people.

Citizens should not have to repeatedly visit government offices for help.

Ministers, lawmakers and officials will meet residents in their local areas.

These meetings will happen twice every month.

People can raise problems about pensions, land, housing and other government benefits.

Officials are expected to work toward solving complaints, not just accepting applications.

If a request is rejected, officials must explain the reason clearly.

Some poor and vulnerable people will receive free legal help.

Shivakumar said the programme should end with people receiving solutions and feeling respected.

Key facts

Programme
Praja Seva Department
Launch location
Kudligi, Vijayanagara district
Coverage
All 224 Assembly constituencies
Schedule
First and third Saturdays of every month
Leadership
Ministers at taluk and hobli levels; MLAs at gram panchayat level
Issues covered
Pensions, land disputes, khata transfers, government benefits, guarantee schemes, houses and residential sites
Legal support
Free legal assistance and lawyers for poor and vulnerable people involved in cases at tahsildar, Assistant Commissioner or Deputy Commissioner levels

Quotes

DK Shivakumar

Chief Minister of Karnataka who launched the Praja Seva Department.

“Merely accepting an application and giving an acknowledgement is not enough. The real success of this programme will be when the applicant gets a solution and a smile returns to their face.”
deccanchronicle.com
“If an application was rejected, the applicant would be told clearly why it was rejected. The government would continue to support applicants until their grievances were fully addressed.”
deccanchronicle.com

Sources

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