e-Shram Portal Creates Barriers for Vulnerable Users

India’s e-Shram website helps people register themselves.

To begin, users must type in a code sent to a phone.

They must also complete a captcha test.

One student entered the correct code, but the website kept sending her back to the homepage.

The code was sent to her father because her Aadhaar was linked to his phone.

This meant she needed access to his phone during registration.

The example shows how technical problems can make registration difficult.

These difficulties may especially affect people who have fewer resources or less support.