3 weeks ago
Telangana Police Launch AI-Powered Dial 112 Emergency Response System
Police in the Indian state of Telangana have started a new emergency phone number called 112.
If you are in trouble, you can call 112 and get help from police, firefighters, ambulances and other emergency services all in one place.
The new system is called TG-ERSS and it uses artificial intelligence, which is like a very smart computer helper.
The helper can find where the caller is, sort calls so the most serious emergencies get helped first, and turn spoken words into text.
It also picks the nearest patrol vehicle to send to the emergency.
The system answers calls faster than the old one, saving almost 30 per cent of the time.
Police say emergency teams in Telangana arrive in about 10 and a half minutes, which is faster than the national average of about 18 minutes.
Around 164 trained people work around the clock at the call centre, which handles about 18,000 emergency calls every day.
Police are even planning to test drones that can fly to emergencies as helpers from the sky.
This all helps people get the help they need more quickly.
Telangana Police launched Dial 112, the AI-enabled Next-Generation Telangana Emergency Response Support System (TG-ERSS), replacing Dial 100, 101 and 108 as the single number for police, fire, ambulance, women's safety, child protection and disaster response services.
Artificial intelligence filters duplicate, spam, blank and accidental calls, prioritises incidents by severity, and enables smart call routing, AI-assisted dispatch and voice-to-text transcription.
Average call centre processing time fell from 190 seconds to 133 seconds (nearly 30 per cent), with call-taker time down from 100 to 69 seconds and dispatcher time from 90 to 64 seconds.
Telangana records an average emergency response time of 10 minutes 30 seconds (about 6 minutes urban, 15 minutes rural), compared with the national average of about 18 minutes.
The round-the-clock centre, staffed by 164 trained personnel with 900 SIP-based channels, handles about 18,000 emergency calls and dispatches nearly 7,500 incidents daily, using 1,860 integrated patrol vehicles and locating 94 per cent of callers via Location-Based Services.
- Who
- Director-General of Police C.V. Anand and Telangana Police, joined by senior police officers, government officials and partner agencies.
- What
- Launched Dial 112, the AI-enabled Next-Generation Telangana Emergency Response Support System (TG-ERSS), a unified platform integrating police, fire, ambulance, women's safety, child protection and disaster response services.
- Where
- Hyderabad, Telangana, at the Telangana Integrated Command and Control Centre (TGiCCC).
- When
- Wednesday, August 5.
- Why
- To give citizens a single emergency number and speed up response through AI-powered call filtering, incident prioritisation and dispatch of the nearest available vehicle.
Key facts
- Service
- Dial 112 - AI-enabled Telangana Emergency Response Support System (TG-ERSS)
- Launch
- Wednesday, August 5, at the Telangana Integrated Command and Control Centre (TGiCCC), Hyderabad
- Integrated services
- Police, fire, ambulance, women's safety, child protection and disaster response - 18 emergency services under one number, replacing Dial 100, 101 and 108
- Migration
- Dial 100 operations migrated from GVK EMRI to government-owned infrastructure at TGiCCC without disruption
- Call centre processing time
- Reduced from 190 to 133 seconds (nearly 30%); call-taker 100 to 69 seconds; dispatcher 90 to 64 seconds
- Emergency response time
- 10 minutes 30 seconds state average (6 minutes urban, 15 minutes rural); national average about 18 minutes
- Daily operations
- About 14 lakh IVR calls, 18,000 emergency calls answered and nearly 7,500 incidents dispatched daily
- Staff and fleet
- 164 trained personnel, 900 SIP-based channels, 1,860 patrol vehicles (788 four-wheelers, 1,072 two-wheelers) across 31 police units; 94% of callers located via Location-Based Services
Quotes
DGP C.V. Anand
Director General of Police, Telangana
“"The launch of the Next-Generation Dial 112 platform marks a major milestone in Telangana's journey towards technology-driven policing and citizen-centric emergency response. Every second saved during emergency response can help protect lives and prevent escalation."”
CNBC TV 18
“"The efficiency, speed and professionalism with which every call is handled directly influence public confidence in the police and other emergency services."”
thehansindia.com
Sources
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