Axis Bank Ordered to Pay ₹15.5 Lakh After Losing Deed

A couple in Delhi paid a big loan to buy a house.

When they finished paying, they asked the bank to give back the original papers that prove they own the house.

The bank lost those papers.

The couple asked for help from a special group that deals with consumer complaints.

The group said the bank should pay them money for the loss.

The bank was ordered to pay ₹15.5 lakh.

If the bank does not pay on time, it must also pay extra interest.

The case shows that banks must keep important documents safe.