2 weeks ago

Study-abroad firm ordered to refund Rs 11 lakh to student

Study-abroad firm ordered to refund Rs 11 lakh to student
Study-abroad firm ‘fails to process Canada visa or pay tuition’, woman wins Rs 11 lakh · indianexpress.com

A woman in India wanted to study at a university in Canada.

She paid a company that promised to help students get admission and study visas.

The company took her money but never paid the university.

It also never processed her visa application.

Because of this, the woman lost her place at the university and missed a whole year of studies.

The company promised to give her money back but only returned a small part.

So the woman complained to a special consumer court in Chandigarh.

The court said the company had cheated her and must give back almost all the money.

It also ordered the company to repay money lost from her investment account and to pay compensation for her trouble.

This ruling means study-abroad companies must do their promised work or return their customers' money.

Key facts

Forum
Chandigarh Consumer Disputes Redressal Commission
Complainant
31-year-old woman
University
Crandall University, Canada
Programme
Master of Management
Relief ordered
Rs 10.34 lakh refund, Rs 46,985 GIC deduction, Rs 6,200 offer-letter charge, Rs 15,000 compensation
Settlement
Rs 11.34 lakh agreed, of which only Rs 1 lakh was paid
Order date
July 21

Quotes

Presiding judge of the Chandigarh Consumer Disputes Redressal Commission

Commission judge hearing the case

“The conduct of the OPs ... amounts to deficiency in service and unfair trade practice”
indianexpress.com

Sources

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