2 weeks ago
Bank told to pay Rs 65,000 for failed transfer recovery
A man wanted to send money to someone, but by mistake his money went into the wrong person's bank account.
He told his bank right away and asked them to get the money back.
The bank said, "Don't worry, we will get it back in a few days."
But the money never came back.
The man kept calling the bank, but they only gave him promises.
So he asked the Haridwar District Consumer Commission for help.
The commission is a special court that protects people who use services.
The commission said the bank did a bad job and must return the Rs 45,000.
The bank also has to pay Rs 10,000 for the man's worry and Rs 10,000 for court costs.
In the end, the bank must pay Rs 65,000 in total.
The Haridwar District Consumer Commission held a private sector bank deficient in service for failing to recover Rs 45,000 wrongly transferred to another account.
The commission directed the bank to refund the Rs 45,000 to the complainant.
The bank must also pay Rs 10,000 for mental agony and Rs 10,000 towards litigation costs, totaling Rs 65,000.
The complainant informed the bank immediately, and the bank assured recovery within two to four days but never returned the amount.
The commission, in its July 21 order, said repeated assurances without recovery indicated deficiency in service.
- Who
- A man who wrongly transferred Rs 45,000, the private sector bank, and the Haridwar District Consumer Commission.
- What
- The commission ordered the bank to pay Rs 65,000 for failing to recover the wrongly transferred amount.
- Where
- Haridwar, at the Haridwar District Consumer Commission.
- When
- The commission passed its order on July 21.
- Why
- The bank failed to recover the money despite being promptly informed and repeatedly giving assurances.
Key facts
- Total awarded
- Rs 65,000
- Wrong transfer amount
- Rs 45,000
- Mental agony compensation
- Rs 10,000
- Litigation costs
- Rs 10,000
- Respondent
- Private sector bank
- Forum
- Haridwar District Consumer Commission
- Order date
- July 21
- Bench
- President Gagan Kumar Gupta, members Amresh Rawat and Ranjna Goyal
Quotes
Haridwar District Consumer Commission
regional consumer protection authority
““The complainant immediately informed the opposite bank with sufficient information that the amount in question had been transferred to the account of another person. Upon this, the opposite bank assured the complainant that they would recover the said amount from the account of the said other person after two to four days and inform him… The said amount was not recovered, which is indicative of deficiency in service on the part of the opposite parties.””
indianexpress.com
““The bank is directed to refund Rs 45,000 to the complainant.””
indianexpress.com
Sources
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