1 week ago
IndiGo Website Faces Second Booking Disruption in One Week
IndiGo’s website had another technical problem on Friday.
This was the second similar problem reported during the same week.
Some passengers could not book flights or check in online.
Others had trouble confirming payments or signing into the mobile app.
The website sometimes showed a message saying “no data available.”
IndiGo said its main reservation system was having intermittent problems.
The airline said its teams and a technology partner were working to fix it.
IndiGo did not explain the exact cause or say when everything would be fully restored.
The problems worried passengers because IndiGo carries a large share of domestic air travelers in India.
IndiGo’s website faced another disruption on Friday, preventing some passengers from booking flights.
Users also reported failed web check-ins, payment-confirmation problems, and difficulties logging into the mobile app.
The website displayed a “no data available” message, while journalists in at least three Indian cities could not book tickets.
IndiGo attributed the disruption to intermittent problems with its core reservation platform and said teams were working with a technology partner.
The cause and restoration timeline remained unclear, two days after a similar reservation-system problem was reported.
- Who
- IndiGo passengers, website users, and mobile-app users were affected.
- What
- IndiGo’s online booking, web check-in, payment-confirmation, and app-login services experienced a technical disruption.
- Where
- IndiGo’s online services across India; journalists reported problems in at least three Indian cities.
- When
- Friday, two days after IndiGo reported a similar problem on Wednesday.
- Why
- IndiGo said its core reservation platform was experiencing intermittent issues, but the specific cause was not disclosed.
IndiGo’s Explanation
Passengers’ Reports
Nature of the disruption
IndiGo’s Explanation
IndiGo said intermittent problems with its core reservation platform were making some online services difficult to access.
Passengers’ Reports
Passengers and journalists reported that bookings, web check-ins, payment confirmations, and app logins were failing or unavailable.
Response to the problem
IndiGo’s Explanation
The airline said its teams were working with a technology partner to resolve the issue and advised some customers to contact its call centre or try again later.
Passengers’ Reports
Users complained that they were unable to complete travel-related tasks and that customer-support efforts did not always resolve their problems.
Cause and continuity
IndiGo’s Explanation
IndiGo did not identify the technology partner or disclose the specific cause of the latest disruption.
Passengers’ Reports
Passengers and reports raised concerns because a similar reservation-system issue had occurred just two days earlier, with no clear indication of whether it had been fully resolved.
Key facts
- Affected services
- Flight booking, web check-in, payment confirmations, and some mobile-app logins
- Website message
- “No data available”
- Frequency
- Second reported disruption to IndiGo’s online services in the same week
- Airline explanation
- Intermittent issues with the core reservation platform
- Technical response
- IndiGo said its teams were working with a technology partner
- Domestic market share
- Around 67% of India’s domestic aviation market in July
- Restoration timeline
- No timeline for complete restoration was provided
Quotes
IndiGo customer on X
An IndiGo user who reported an unresolved payment-validation problem
“Our teams are working on priority, with our partner, to fix the issue as soon as possible. Customers requiring immediate travel assistance may reach out to our Contact Centre for support. Those customers who have later travel are advised to try accessing the website or app again after some time. We sincerely regret the inconvenience caused and appreciate your patience and understanding.”
livemint.com
theprint.in
thehansindia.com
freepressjournal.in
“Useless customer care, no reply from them, payment done for seat allocation, but not validated by IndiGo, called them more than 10 times, every time they have an excuse, that we are not able to connect payment department. Just a hopeless airline.”
livemint.com
Sources
IndiGo's website faces technical disruption, users unable to book flights for second time in a week
It’s not IndiGo’s week. Users face trouble in bookings, web check-ins as website crashes again
IndiGo website experiences booking glitch for second time this week - Telegraph India
IndiGo website faces disruption again, passengers report booking issues
IndiGo website goes down again, passengers unable to book flights
IndiGo Website Faces Another Disruption, Passengers Report Booking Issues
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