1 week ago
IndiGo Website and App Outage Disrupts Bookings and Check-In
IndiGo’s website and phone app stopped working properly for some time on Wednesday.
The problem affected the computer system used for reservations.
Some people could not search for flights or buy tickets.
Others could not check in online or get their boarding passes.
This caused longer waits at airports because staff had to process more travelers manually.
IndiGo apologized for the trouble.
It asked people traveling soon to contact its support center.
Later, the airline said the website and app were working normally again.
IndiGo’s core reservation platform suffered a technical outage on Wednesday.
The disruption affected the airline’s website and mobile app intermittently.
Customers reported flight-search errors such as “No Data Available” and “No flights found.”
Some bookings failed on IndiGo’s channels and third-party travel platforms, while web check-in also malfunctioned.
IndiGo later said its website and app were functioning normally and directed urgent travelers to its Contact Centre.
- Who
- IndiGo Airlines and its customers were affected; BMJ Travels reported booking and check-in difficulties.
- What
- A technical outage disrupted IndiGo’s core reservation platform, website, and mobile app.
- Where
- IndiGo’s digital channels, with effects reported at airport check-in counters; the report was datelined Hyderabad.
- When
- Wednesday; the airline later said the website and app had returned to normal.
- Why
- The airline attributed the disruption to a technical outage affecting its core reservation platform.
Key facts
- Affected services
- IndiGo’s website, mobile app, reservation system, and web check-in
- Reported errors
- “No Data Available” and “No flights found” appeared during some flight searches
- Booking impact
- Some ticket bookings failed through IndiGo and third-party travel platforms
- Airport impact
- Web check-in failures contributed to longer waits and slower manual processing
- Customer guidance
- Travelers needing immediate assistance were told to contact IndiGo’s Contact Centre
- Resolution
- IndiGo later said its website and mobile app were back to normal
- Airline response
- IndiGo apologized and thanked customers for their patience and understanding
Quotes
IndiGo Airlines representative
Official spokesperson for IndiGo Airlines
“During the outage, attempts to use the digital channels encountered multiple system blockages, including ‘No Data Available’ or ‘No flights found’ error messages during flight searches. There were failed ticket bookings through both the official website and third‑party travel platforms. Web check‑in failures prevented travellers from securing boarding passes online, leading to increased airport wait times and slower manual processing at check‑in counters.”
deccanchronicle.com
“We regret the inconvenience caused and appreciate your patience and understanding.”
deccanchronicle.com
Sources
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