1 week ago
IndiGo Booking Glitches Disrupt Passengers Again Amid Leadership Change
IndiGo is India’s largest airline and sells many tickets through its website and app.
On Friday, some customers had trouble booking flights and using online services.
Some passengers also reported problems with check-in and payment confirmations.
The airline said its main reservation computer system was having intermittent issues.
IndiGo and a technology partner worked to fix the problem.
The airline later said the system was working normally again.
A similar problem had happened on Wednesday.
The repeated trouble worried passengers because IndiGo had faced a much larger flight-cancellation crisis in December.
IndiGo’s reservation system experienced intermittent problems on Friday, August 21.
Customers reported failed bookings, login difficulties, web check-in problems and missing payment confirmations.
Reuters journalists in four Indian cities were unable to book tickets through IndiGo’s website during the disruption.
The airline said the issue involved its core reservation platform and that the system was later functioning normally.
The disruption followed a similar problem on Wednesday and came after IndiGo’s larger flight-cancellation crisis in December.
- Who
- IndiGo and passengers using its website, app and other online services.
- What
- IndiGo’s core reservation platform suffered intermittent glitches that disrupted bookings and related online services.
- Where
- IndiGo’s online services in India; Reuters journalists reported problems from four Indian cities.
- When
- Friday, August 21, after a similar issue on Wednesday; the reports do not specify a year.
- Why
- IndiGo attributed the disruption to intermittent issues with its core reservation platform, but did not provide further details.
IndiGo’s account
Passenger and external reports
Extent of the disruption
IndiGo’s account
IndiGo described the problem as intermittent issues affecting some customers’ access to online services.
Passenger and external reports
Passengers reported failed bookings, app login difficulties, web check-in problems and payment-confirmation issues; Reuters journalists could not book tickets through the website.
System status
IndiGo’s account
An IndiGo official said the issues had been resolved and the system was functioning normally.
Passenger and external reports
The disruption lasted for hours, and the reports do not establish whether Wednesday’s issue was fully resolved or connected to Friday’s failure.
Cause and connection
IndiGo’s account
IndiGo attributed the problem to its core reservation platform and said it was working with a technology partner to resolve it.
Passenger and external reports
IndiGo did not provide further details or confirm whether Friday’s failure was connected to Wednesday’s disruption.
Key facts
- Airline
- IndiGo
- Disruption
- Intermittent reservation-system problems on Friday, August 21
- Previous issue
- The booking system also experienced problems on Wednesday
- Reservation platform
- Navitaire
- Resolution
- IndiGo said the system was functioning normally after teams and a technology partner worked on the issue
- Daily operations
- Around 2,200 domestic and international flights
- July domestic figures
- 80.82 lakh passengers and a 67.4% domestic market share
- Leadership context
- Willie Walsh became IndiGo’s chief executive on August 3
Quotes
IndiGo
India’s largest airline and the operator affected by the reservation-system disruption
“We are currently experiencing intermittent issues with our core reservation platform, which may make it difficult for some customers to access our online services.”
thehansindia.com
Sources
Related news
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