2 weeks ago
Punjab family wins compensation after driving licence lost in courier
A family in Punjab wanted to send a driving licence to the United States.
They gave it to a courier company to deliver.
The package got lost and nobody could find it.
The person in the US needed a licence, so they had to get a new one.
That cost extra money.
The family asked a special court called a consumer commission for help.
The court in Mohali said the courier company should pay the family back.
The company must give them Rs 20,351.
This includes the money paid for courier charges and for the new licence.
The court helps people when companies do not do their job properly.
A consumer commission in Mohali directed a courier company to pay Rs 20,351 to two complainants.
The missing consignment contained an original driving licence being sent to the United States.
The consignment became untraceable, forcing the recipient to obtain a duplicate licence.
The commission ordered a refund of Rs 2,502 in courier charges plus Rs 2,849 (equivalent of $31) for the duplicate licence.
The order was issued by President S.K. Aggarwal and members Paramjeet Kaur and Lt Col Jasbir Singh Bath.
- Who
- Two complainants from a Punjab family, an unnamed courier company, and a consumer commission in Mohali led by President S.K. Aggarwal.
- What
- The commission ordered the courier company to pay Rs 20,351 after a consignment carrying an original driving licence to the US went missing.
- Where
- Mohali, India; the licence was being sent to the United States.
- When
- Not specified in the articles.
- Why
- The consignment became untraceable, forcing the recipient to obtain a duplicate licence from US authorities.
Key facts
- Compensation awarded
- Rs 20,351
- Complainants
- Two complainants from a Punjab family
- Lost item
- Original driving licence couriered to the United States
- Courier charges refund
- Rs 2,502
- Duplicate licence fee
- $31 (equivalent to Rs 2,849)
- Exchange rate used
- $1 = Rs 77
- Base entitlement
- Rs 5,351 plus compensation
- Forum
- Consumer commission, Mohali
Quotes
Consumer commission order
Ruling issued by the consumer commission in Mohali
“The complainants entitled to refund of Rs 2,502 which were paid to the OPs towards booking of the consignment as well as to the amount of $ 31.00 which were paid for issuance of duplicate driving license to US authorities and the amount of $ 31 comes to Rs 2,849 (31 x 77). As such the complainants are entitled to total amount of Rs 5,351 alongwith compensation”
indianexpress.com
Sources
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