1 month ago
EaseMyTrip Ordered to Pay Rs 43,000 for Stranding Groom
A groom was stranded at Leh airport before his wedding because his flight was cancelled without notice.
He had booked the flight through EaseMyTrip, which sold him the ticket two days after Go First had stopped operating.
The groom had to hire a car to reach his wedding, incurring additional expenses.
The consumer commission ordered EaseMyTrip to pay Rs 43,261, including a refund of the airfare, compensation for mental agony, and litigation expenses.
EaseMyTrip argued that it was only an intermediary, but the commission held it responsible for not informing the passenger about the cancellation and arranging alternative travel.
EaseMyTrip ordered to pay Rs 43,261 to a groom stranded at Leh airport before his wedding.
The groom's flight was cancelled without prior notice, and EaseMyTrip failed to inform him.
The groom had to hire a car to reach his wedding, incurring additional expenses.
The consumer commission awarded Rs 25,000 for mental agony and physical harassment.
EaseMyTrip argued it was only an intermediary, but the commission held it responsible.
- Who
- A groom stranded at Leh airport before his wedding
- What
- EaseMyTrip ordered to pay Rs 43,261 for selling a ticket after Go First suspended operations
- Where
- Leh airport, Himachal Pradesh
- When
- The order was issued on July 17, 2023
- Why
- EaseMyTrip failed to inform the passenger about the cancellation and arrange alternative travel
Consumer's Perspective
EaseMyTrip's Defense
Responsibility for Flight Cancellation
Consumer's Perspective
EaseMyTrip should have informed the passenger about the cancellation and arranged alternative travel.
EaseMyTrip's Defense
EaseMyTrip acted as an intermediary and the contract was between the passenger and the airline.
Compensation for Mental Agony
Consumer's Perspective
The passenger suffered mental agony and physical harassment due to the cancellation.
EaseMyTrip's Defense
EaseMyTrip followed up with the airline for a refund and maintained no failure on its part.
Key facts
- Amount Awarded
- Rs 43,261
- Refund Amount
- Rs 14,261
- Compensation for Mental Agony
- Rs 25,000
- Litigation Expenses
- Rs 4,000
- Date of Order
- July 17
- Date of Booking
- May 5, 2023
- Airline
- Go First
- Travel Platform
- EaseMyTrip
Quotes
Himachal Pradesh Consumer Commission
Commission president and members
“The passenger had to travel from Leh under severe time constraints to attend his own wedding in Hamirpur, Himachal Pradesh.”
financialexpress.com
Easy Trip Planners
Company spokesperson
“It was only an intermediary and the contract for carriage was between the passenger and the airline.”
financialexpress.com
Sources
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