2 weeks ago
Western Railway To Pilot Body Cameras For Mumbai Ticket Checkers
The train company in Mumbai, called Western Railway, is trying something new to keep train riding fair and safe.
Ticket checkers will wear small cameras on their jackets, like tiny video recorders.
When they check tickets, the camera records what happens with sound and pictures.
Sometimes people argue with ticket checkers, and sometimes fights break out.
The cameras will show exactly what happened so everyone can see the truth.
Ticket checkers are also getting special jackets with pockets to carry their ticket machines and ID cards.
The special jackets make it easy to see who the real ticket checkers are.
The trial starts on some air-conditioned local trains in Mumbai.
If the cameras work well, more ticket checkers across the railway will get them too.
Western Railway's Mumbai Central division will pilot body-worn cameras for ticket checkers to record passenger interactions.
The pilot will procure 15 body cameras and 30 specially designed jackets, with AC local trains among the key focus areas.
The cameras provide an objective record to settle disputes, arguments and assaults during ticket checks.
The initiative is part of Western Railway's 'Namaste Campaign' to make ticket checking more courteous, professional and accountable.
If the pilot succeeds, the system could be extended to more ticket-checking staff across the network.
- Who
- Western Railway's Mumbai Central division and its ticket-checking staff
- What
- A pilot program using body-worn cameras and special jackets to record ticket-checking interactions
- Where
- Mumbai, at Western Railway's Mumbai Central division, initially focusing on AC local trains
- When
- Announced in Mumbai on August 13, 2026
- Why
- To settle disputes with recorded evidence and improve safety, transparency and accountability during ticket checks amid arguments, clashes and assaults
Key facts
- Railway
- Western Railway
- Division
- Mumbai Central
- Equipment
- 15 body cameras and 30 specially designed jackets
- Focus Area
- AC local trains
- Campaign
- Namaste Campaign
- Recording Method
- SD-card-based recording with microphones
- Purpose
- Safety, transparency and accountability in ticket checking
- Official Quoted
- Vineet Abhishek, CPRO, Western Railway
Quotes
Vineet Abhishek
Chief Public Relations Officer, Western Railway
“"The use of body cameras and special jackets will make ticket‑checking drives safer, transparent and professional. It will help strengthen passenger confidence while improving the safety and accountability of ticket‑checking staff. Based on the outcome of the pilot project, a decision can be taken on expanding the system."”
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