1 week ago
Financial Firms Must Change Mindsets and Tech to Scale AI
Financial companies are discussing how to use a newer kind of artificial intelligence called agentic AI.
This technology could help with lending, housing finance and investments.
It may also help informal borrowers communicate through multilingual voice-to-text tools.
The speakers said companies need to change how they think about technology.
They may also need to redesign their computer systems to use AI at a larger scale.
AI could make financial services faster and improve customer experiences.
However, companies must protect data and build trust.
They also need to handle new security and compliance risks.
Leaders discussed how agentic AI is transforming lending, housing finance and investments.
The panel included experts from Salesforce, Godrej Capital, Mirai Asset and Niwas Housing Finance.
Multilingual voice-to-text tools could help serve informal borrowers.
Speakers described AI as an operating system for modern finance.
The discussion covered speed, customer experience, data, trust, security and compliance challenges.
- Who
- Leaders from Salesforce, Godrej Capital, Mirai Asset and Niwas Housing Finance participated in a panel moderated by Abhishek Singh of LiveMint.
- What
- A Mint All About AI episode examined how agentic AI is changing financial services and what organizations need to do to scale it.
- Where
- The articles do not specify where the panel took place.
- When
- The articles do not specify when the episode was recorded or published.
- Why
- The discussion focused on using AI to improve speed and customer experience while addressing data, trust, security and compliance challenges.
Key facts
- Topic
- Scaling artificial intelligence in financial services
- AI focus
- Agentic AI
- Industries discussed
- Lending, housing finance and investments
- Potential application
- Multilingual voice-to-text for informal borrowers
- Organizational changes
- Companies may need to change their mindset and technology architecture
- Key challenges
- Data, trust, security and compliance
- Moderator
- Abhishek Singh, Associate Editor at LiveMint
Sources
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