3 weeks ago
Woman Run Over by Tractor Accuses Rapido of No Help
A woman named Sani Krishna was riding a motorcycle taxi called Rapido to work one morning.
The driver tried to quickly go past a tractor on the road.
The motorcycle lost its balance, and Sani fell onto the road.
A tractor then ran over her, and she was hurt very badly.
Doctors had to remove her spleen, and she broke nine ribs and hurt her lungs and face.
Her family has already spent more than 20 lakh rupees on her hospital bills.
Sani says the Rapido company did not help her after the accident and only sent automatic emails about insurance.
She decided to take her complaint to the Consumer Court, which helps customers solve problems with companies.
Rapido says it is talking to Sani and is still investigating what happened.
32-year-old Bengaluru woman Sani Krishna was seriously injured in a Rapido bike taxi accident on June 17 near Bagmane Tech Park.
She alleges the driver's reckless overtaking manoeuvre caused the bike to lose balance, throwing her onto the road, where a tractor ran over her.
Krishna suffered an emergency splenectomy, severe liver damage, nine broken ribs, a collapsed lung, and facial trauma.
Her medical expenses have crossed Rs 20 lakh, and she says Rapido failed to provide meaningful assistance despite advertising a women's safety feature.
Krishna has served Rapido a legal notice and plans to take the case to the Consumer Court; Rapido says it is in contact with her and completing its investigation.
- Who
- 32-year-old Bengaluru woman Sani Krishna, a passenger on a Rapido bike taxi
- What
- Krishna was critically injured when the bike she was riding crashed while overtaking a tractor, which ran over her; she accuses Rapido of failing to provide support
- Where
- Near Bagmane Tech Park in Bengaluru; she was later shifted to a hospital in Kerala
- When
- June 17
- Why
- Krishna alleges the driver's reckless overtaking manoeuvre caused the bike to lose balance, throwing her onto the road
Victim's Perspective
Rapido's Perspective
Support After the Accident
Victim's Perspective
Krishna says Rapido failed to extend meaningful assistance and, after a legal notice, sent only automated emails directing her to the insurance claims process, leaving her 'abandoned.'
Rapido's Perspective
Rapido says it is in contact with Krishna and sought time to complete its investigation.
Cause of the Accident
Victim's Perspective
Krishna alleges the driver's reckless overtaking of a tractor caused the motorcycle to lose balance, throwing her onto the road.
Rapido's Perspective
Rapido has not commented on the cause and says its investigation into the incident is still ongoing.
Key facts
- Victim
- Sani Krishna, 32, Bengaluru resident
- Company
- Rapido (bike taxi service)
- Accident date
- June 17
- Location
- Near Bagmane Tech Park, Bengaluru
- Injuries
- Emergency splenectomy, severe liver damage, nine broken ribs, collapsed lung, facial trauma
- Medical expenses
- Exceeding Rs 20 lakh
- Legal action
- Legal notice served; Consumer Court case planned
- Rapido response
- In contact with Krishna; investigation still ongoing
Quotes
Sani Krishna
Accused Rapido user and victim of the accident
“"I underwent an emergency splenectomy and suffered severe liver damage, nine broken ribs, a collapsed lung, and facial trauma. My medical and hospital expenses have already crossed 20 lakhs, leaving me and my family with a crushing financial burden for my ongoing treatment and lifelong care."”
NDTV
“"Rapido spends millions marketing their women's safety feature. On June 17, I trusted them for my morning commute. Instead, I was crushed under a tractor and they abandoned me."”
NDTV
Sources
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