1 month ago
Railway Compensates Passenger for 16‑Hour Train Delay
A man named Ramakrishna T was traveling from Chennai to New Delhi on a train that was supposed to arrive early in the morning.
The train was diverted for signal work, but he was not told about it.
Because of the 16‑hour delay, he missed an important meeting and had to buy a new flight.
The consumer court said the railway should have informed him and ordered the railway to pay him Rs 35,000.
The railway will pay Rs 25,000 as compensation and Rs 10,000 for costs, but if they don’t pay in 45 days, interest will be added.
Passenger Ramakrishna T missed a business meeting after a 16‑hour delay on the Tamil Nadu Superfast Express.
The train was diverted for signal upgrades, but he was not notified of the change.
The District Consumer Disputes Redressal Commission found the railway deficient in service.
Southern Railway was ordered to pay Rs 35,000 (Rs 25,000 compensation + Rs 10,000 costs).
Payment must be made within 45 days or interest will accrue.
- Who
- Ramakrishna T, a businessman
- What
- missed a business appointment after a 16‑hour train delay
- Where
- Chennai to New Delhi, India
- When
- September 30, 2024
- Why
- Southern Railway failed to inform him of a train diversion
Key facts
- Passenger
- Ramakrishna T
- Train
- Tamil Nadu Superfast Express (12621)
- Delay
- 16 hours
- Compensation
- Rs 35,000 (Rs 25,000 + Rs 10,000 costs)
- Railway
- Southern Railway









