3 days ago
Kangra Commission Orders Car Dealer To Pay Rs 3.89 Lakh
A man bought a used luxury car from a dealer.
He paid the full amount for it.
The dealer later took the car back, saying it needed repairs.
The car was not returned to the man.
The dealer also did not return his money.
The consumer commission in Kangra examined the complaint.
It said the dealer had treated the customer unfairly.
The commission ordered the dealer to pay nearly Rs 3.89 lakh.
This included a refund, compensation for stress, and court-related costs.
The Kangra District Consumer Commission ordered a car dealer to pay Rs 3.89 lakh.
The case involved a second-hand luxury car bought by a consumer.
The dealer allegedly accepted full payment and later took back the vehicle for repairs.
The commission said the dealer failed to return either the car or the money.
The award includes Rs 3.52 lakh refund, Rs 30,000 compensation, and Rs 7,500 in legal costs.
- Who
- A consumer and an unnamed second-hand car dealer were involved; the District Consumer Disputes Redressal Commission, Kangra, issued the order.
- What
- The commission ordered the dealer to refund Rs 3.52 lakh and pay Rs 37,500 in compensation and litigation costs.
- Where
- The order was issued by the District Consumer Disputes Redressal Commission in Kangra.
- When
- The commission issued its order on September 3.
- Why
- The commission found that retaining the vehicle and the full payment after taking the car for repairs amounted to deficiency in service and an unfair trade practice.
Key facts
- Total ordered payment
- Rs 3.89 lakh
- Refund
- Rs 3.52 lakh
- Mental agony compensation
- Rs 30,000
- Litigation costs
- Rs 7,500
- Vehicle
- Second-hand luxury car
- Legal finding
- Gross deficiency in service and unfair trade practice
- Applicable law
- Consumer Protection Act, 2019
Quotes
District Consumer Disputes Redressal Commission, Kangra
Consumer disputes commission that issued the ruling
“Retaking possession of the vehicle under the pretext of conducting repairs, retaining both the vehicle and the full payment, and ignoring the complainant’s requests for delivery or a refund constitutes a gross deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019”
indianexpress.com
Sources
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