12 hrs ago
Kerala Commission Orders Refund After Scooter Travels 16 Kilometres
A person in Kerala said his electric scooter could not travel far on one charge.
The scooter went only 16 kilometres, even after its battery was replaced more than once.
The company and dealer said things like the rider’s weight, roads, tyre pressure and speed could affect the distance.
The consumer commission said they had not proved those things caused the problem.
It decided the scooter had a manufacturing defect.
The commission ordered the manufacturer to return Rs 88,000.
It also ordered payments for compensation and legal costs.
Altogether, the payments were Rs 1.68 lakh.
A Palakkad consumer commission found an electric scooter had a manufacturing defect after it travelled only 16 km on a full charge.
The consumer had complained of poor mileage despite repeated battery replacements.
The commission ordered the manufacturer to refund Rs 88,000.
It also awarded Rs 55,000 in compensation and Rs 25,000 in litigation costs, totalling Rs 1.68 lakh.
The manufacturer and dealer denied a defect and cited possible factors including rider weight, terrain, tyre pressure and riding style.
- Who
- A consumer, the scooter manufacturer and dealer, and the Palakkad District Consumer Disputes Redressal Commission.
- What
- The commission found a manufacturing defect and ordered a refund, compensation and litigation costs.
- Where
- Palakkad, Kerala.
- When
- The commission issued its decision on September 30; the year is not stated.
- Why
- The scooter reportedly travelled only 16 km on a full charge despite repeated battery replacements.
Commission’s findings
Manufacturer and dealer’s position
Cause of poor mileage
Commission’s findings
The commission concluded that the scooter had a manufacturing defect, citing expert findings that it travelled only 16 km on a full charge.
Manufacturer and dealer’s position
The manufacturer and dealer denied a manufacturing defect and attributed reduced mileage to factors such as rider weight, terrain, tyre pressure, riding style and high-speed riding.
Evidence for alternative causes
Commission’s findings
The commission said the manufacturer had not proved that the factors it listed actually caused the consumer’s complaints.
Manufacturer and dealer’s position
The manufacturer identified those factors as possible causes of the poor mileage.
Key facts
- Scooter range found
- 16 km on a full charge
- Refund ordered
- Rs 88,000
- Compensation
- Rs 55,000
- Litigation costs
- Rs 25,000
- Total ordered
- Rs 1.68 lakh
- Decision date
- September 30; year not stated
Quotes
Palakkad District Consumer Disputes Redressal Commission
The Kerala district consumer commission that ruled on the consumer’s complaint.
“Even though the opposite party (manufacturer) had stated a number of causes that might result in the condition suffered by the vehicle, they had failed to prove by evidence that the factors laid out by them were, in fact, the reasons for the complaints suffered by the vehicle.”
indianexpress.com
Sources
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