7 hrs ago
Kerala Commission Orders TV Replacement, Rs 25,000 Compensation
A customer in Kerala bought a new television for Rs 22,249.
He said it made a frightening sound when switched on and had a crack inside its screen.
He tried to return it soon after noticing the problem, but his request was rejected.
An expert later checked the television and found an internal crack that affected how it worked.
The consumer commission said this was a major manufacturing defect.
The seller argued that the manufacturer handled the warranty and replacement.
The commission did not accept that as a reason to avoid responsibility.
It ordered the parties to provide a replacement TV with a warranty within 30 days.
They must also pay Rs 20,000 in compensation and Rs 5,000 for legal costs.
A Kerala consumer commission ordered an online shopping platform and a seller to replace a defective television with one of the same configuration and a warranty.
The customer bought the smart TV for Rs 22,249 and said it made a “horrifying sound” and developed a crack after installation.
The customer said his return request, made around 15 minutes after noticing the defect, was rejected without explanation.
An expert found an internal crack affecting the display, which the commission treated as a major manufacturing defect.
The opposite parties were ordered to pay Rs 20,000 in compensation and Rs 5,000 in litigation costs, in addition to replacing the TV within 30 days of receiving the order.
- Who
- A Kerala consumer, an online shopping platform and a seller; the commission directed the opposite parties to provide relief.
- What
- The commission ordered a replacement television with a warranty, plus Rs 25,000 in compensation and litigation costs.
- Where
- Kerala, India.
- When
- The replacement is due within 30 days of the opposite parties receiving the order; the order date is not stated.
- Why
- An expert found an internal crack that affected the TV’s display, and the commission found deficiency in service.
Consumer and commission
Seller’s position
Responsibility for replacement and service
Consumer and commission
The commission held the opposite parties liable for deficiency in service and ordered them to provide a replacement with a warranty.
Seller’s position
One opposite party said it was only a registered seller, the manufacturer provided the warranty, and it had no role in replacing the television.
Key facts
- TV purchase price
- Rs 22,249
- Defect reported
- A “horrifying sound” on switching on and an internal display crack
- Expert finding
- The display was not fully functioning; an internal crack affected the television’s operation.
- Commission's finding
- The internal crack amounted to a major manufacturing defect; the commission also found deficiency in service.
- Replacement order
- A new television of the same configuration, with a warranty, within 30 days of receiving the order.
- Compensation
- Rs 20,000
- Litigation costs
- Rs 5,000
Sources
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