Science & Tech · AI · 13 hrs ago
HPE networking chief predicts AI will handle nearly all trouble tickets
HPE is extending AI-powered network automation across its hybrid cloud products.
Rami Rahim, who leads HPE’s networking business, says AI already handles about 70% to 80% of network trouble tickets without human help.
He predicts that within two to three years, no network problems will require human intervention, except for some hardware replacements.
Rahim says organizations can turn on automated actions gradually, starting with simple tasks such as restarting a network switch port.
He argues that AI can identify and fix network problems, including poor Wi-Fi, faster than people can.
He also says businesses will need reliable networks for growing numbers of AI agents, while networks may become too large for human teams to manage alone.
HPE is extending its automation across its hybrid cloud portfolio.
HPE networking chief Rami Rahim predicts that AI will handle nearly all network trouble tickets without human intervention within two to three years.
Rahim says about 70 to 80 percent of tickets already do not require human intervention.
HPE is extending AI-powered networking automation across its hybrid cloud portfolio.
Rahim says automated systems could diagnose and fix network problems, while hardware replacement would still require someone to install a part.
He argues that growing numbers of AI agents and larger networks will make human-only troubleshooting difficult to scale.
- Who
- Rami Rahim, HPE’s president and general manager of its networking business.
- What
- Rahim predicts AI will resolve all network issues that require human intervention within two to three years.
- When
- He made the prediction in an interview published on October 11, 2026.
- Where
- Rahim spoke to The Register during a visit to Australia.
- Why
- Rahim says AI can diagnose and fix problems faster than people, while growing numbers of AI agents and expanding networks will increase the workload.
This story does not have two clearly opposing sides.
Within two to three years, we'll have no issues that require humans.
I think we're now at probably around 70 to 80 percent of all tickets don't require human intervention.
We're quickly approaching a realm in which every enterprise has way more agents working than humans working, and they need a reliable network connection to do their work.
The technology should, without your knowledge, order a new part.
The Register met Rahim during his visit to Australia.
The Register published Rahim’s prediction that no network issues would require human intervention within two to three years.
- Current ticket automation
- About 70 to 80 percent do not require human intervention, according to Rahim
- Forecast
- No issues requiring humans within two to three years
- HPE role
- Rahim is president and general manager of HPE’s networking business
- Automation approach
- Operators can enable automated actions feature by feature and capability by capability
- Common complaint
- Poor Wi-Fi performance is the number one trouble ticket in a typical enterprise environment, according to Rahim
Sources
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