World · Europe · 2 hrs ago
Court orders new hearing in case over passport error that stopped family’s Thailand trip
A family from Krasnodar could not travel to Thailand after a border check found an error in their daughter’s passport.
The child’s passport incorrectly stated her sex, and officials seized it at the airport.
Her mother is seeking more than 500,000 roubles from Russian and regional police authorities for financial losses and emotional harm.
A district court rejected the claim, and an appeal court upheld that decision.
The Fourth Cassation Court said passport officials were responsible for checking documents and that the error led to the family’s losses.
It also found the first court had not requested important records about the passport application.
The cassation court overturned the earlier rulings and ordered a new hearing in the district court.
A court in Russia’s Krasnodar region ordered a new hearing in a family’s claim over a passport error that prevented their trip to Thailand.
The passport of the couple’s minor daughter incorrectly stated her sex and was seized during airport border control.
The family could not pass passport control or use its paid airline tickets.
The girl’s mother sought more than 500,000 rubles in losses and moral damages from Russia’s Interior Ministry and its Krasnodar regional office.
A district court rejected the claim, but the Fourth Cassation Court overturned the earlier rulings and sent the case back for review.
- Who
- A mother from Krasnodar sued Russia’s Interior Ministry and its Krasnodar regional office over her daughter’s passport.
- What
- A cassation court overturned earlier rulings and ordered a new hearing in the claim for more than 500,000 rubles.
- When
- The Fourth Cassation Court considered the case before the reports were published on October 13, 2026.
- Where
- The family was stopped at airport border control while preparing to travel from Krasnodar to Thailand. The case is being reconsidered by a district court in Krasnodar.
- Why
- The child’s passport incorrectly stated her sex, and the court said the passport-issuing employee had failed to meet official requirements.
The mother and Fourth Cassation Court
The lower courts
Responsibility
The mother and Fourth Cassation Court
The passport-issuing employee was responsible for checking compliance with issuance rules, and the error caused financial losses.
The lower courts
The district court said the mother could have noticed the error and asked for it to be corrected.
Claim
The mother and Fourth Cassation Court
The mother sought more than 500,000 rubles for losses and moral damages from the Interior Ministry and its regional office.
The lower courts
The district court rejected the claim, finding the passport service had been properly provided.
The passport of the family’s minor daughter was issued with incorrect information about her sex.
Officials seized the passport, and the family could not pass passport control or use its paid tickets to Thailand.
The district court rejected the mother’s claim, and the appeal court upheld that decision.
The Fourth Cassation Court overturned the earlier rulings and sent the case back for a new hearing.
- Claim amount
- More than 500,000 rubles
- Destination
- Thailand
- Passport error
- The child’s sex was incorrectly stated
- Defendants
- Russia’s Interior Ministry and its Krasnodar regional office
- Cassation court
- Fourth Cassation Court of General Jurisdiction
What people are saying
следить за соблюдением регламента при выдаче паспортов — прямая обязанность должностного лица
Sources
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