Business · Trade · 5 hrs ago
Albert Heijn distribution centres halt work after IT incident
Albert Heijn has stopped work at several distribution centres after an IT security incident began on Sunday afternoon.
The Dutch supermarket chain says it shut down some systems as a precaution to protect its IT environment.
The disruption is affecting deliveries to stores, and fresh foods such as fruit and vegetables may be in short supply.
The chain does not know how long the situation will last or whether anyone broke into its systems; an investigation is under way.
Customers may also be unable to use personal discounts linked to their Bonus Card or app, and the savings-stamp system is not working.
Albert Heijn says national offers will still be applied at the checkout and customers who miss personal discounts will be compensated when possible.
It asks customers to keep their receipts, and says it cannot yet say when normal operations will resume.
Work has stopped at several Albert Heijn distribution centres after an IT security incident, disrupting supplies to its stores.
CEO Margaret Versteden-van Duijn said fresh products are especially at risk of running short on shelves.
Albert Heijn has not said how long the disruption will last or how many distribution centres are affected.
The company has not confirmed whether anyone gained access to its IT systems, saying an investigation is ongoing.
Some discounts and loyalty features are also unavailable, and the company says customers who miss personal discounts will be compensated when possible.
- Who
- Albert Heijn, the Dutch supermarket chain, and its CEO Margaret Versteden-van Duijn.
- What
- Work has stopped at several distribution centres after an IT security incident. Store supplies are affected.
- When
- The incident began the previous afternoon, and the disruption was reported on Monday, 12 October 2026.
- Where
- Albert Heijn distribution centres and stores. The sources do not specify locations.
- Why
- Albert Heijn switched off systems as a precaution to protect its IT environment after the incident.
This story does not have two clearly opposing sides.
The incident began, according to Albert Heijn.
Albert Heijn said it had switched off systems to protect its IT environment.
Work was reported to have stopped at several distribution centres, affecting supplies to stores.
- Affected sites
- Several Albert Heijn distribution centres
- CEO
- Margaret Versteden-van Duijn
- Incident began
- Sunday afternoon
- Reported
- Monday, 12 October 2026
- Customer impact
- Personal discounts and loyalty savings systems are not working
What people are saying
It is true that work has come to a complete standstill in some distribution centres because we had to switch off the systems as a precaution.
The investigation is still ongoing. Unfortunately, I can't say anything about that now.
Customers who miss out on personal discounts because of this will be compensated as soon as possible.
Sources
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