Business · Companies · 1 day ago
Toshiba HR leader says AI is changing how recruiters hire
Jason Richard Desentz, Toshiba’s chief human resources officer for the Americas, says AI is changing how companies hire.
He has worked in human resources for nearly 30 years and says the change is part of a longer need to adapt.
Toshiba has built AI tools to help recruiters find strong candidates among large numbers of résumés.
The tools can also help prepare interview questions tailored to a candidate, without ruling out someone who could learn the job.
Desentz says this can shift junior recruiters away from résumé screening and toward advising managers, interviewing and onboarding new employees.
In interviews, he focuses on how candidates solve problems, use information, work with others and respond to unexpected changes.
His approach reflects how hiring roles and the skills employers seek may change as AI takes on some tasks.
Toshiba’s human resources leader for the Americas says AI is changing recruitment and the work junior recruiters do.
Jason Desentz says Toshiba uses recruiting bots to surface candidates and free recruiters for other tasks.
The company also uses AI to create interview guides based on a résumé, job description and manager’s intake form.
Desentz says he focuses interviews more on problem-solving, critical thinking and adaptability than on specific technical tasks.
- Who
- Jason Desentz, Toshiba’s chief human resources officer for the Americas.
- What
- He says AI is changing recruitment and how he hires.
- When
- Business Insider published the interview on October 10, 2026.
- Where
- Toshiba’s recruitment processes. The article identifies Desentz’s role as covering the Americas.
- Why
- AI can help surface stronger candidates and free recruiters to focus on other parts of hiring.
This story does not have two clearly opposing sides.
It’s an adaptability story, and AI is another chapter.
We’ve built AI bots, including one for recruiting.
Even in a junior role, your job becomes more of a consultant rather than a transactional, “Here’s a résumé.
I ask how you think more than what you can do
Desentz joined Toshiba.
Business Insider published Desentz’s account of how AI is changing recruitment.
- HR leader
- Jason Desentz
- Toshiba role
- Chief human resources officer for the Americas
- HR experience
- Nearly 30 years
- Recruitment tool
- AI bots, including one for recruiting
- AI interview guides
- Use a résumé, job description and manager’s intake form
Sources
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