Health · Healthcare & Policy · 4 hrs ago
System disruptions affect healthcare services across Singapore
Healthcare institutions across Singapore reported system disruptions on Tuesday, affecting services for patients.
The affected groups include NHG Health, the National University Health System and SingHealth, the country’s three public healthcare clusters.
Disruptions affected appointment bookings, patient registration, billing enquiries and some call centre services.
Patients could face longer waits and service delays, including at hospital clinics and pharmacies.
NHG Health said it had added staff on site, while the National University Health System was working with national HealthTech agency Synapxe to resolve the problems.
Singapore General Hospital said its call centre remained open but could not process appointment bookings or changes.
The institutions said they were working to restore services and would provide updates when systems were back to normal.
Healthcare institutions across Singapore reported system disruptions on Tuesday, affecting appointments, patient registration and call centre services.
NHG Health, the National University Health System and SingHealth institutions reported disruptions.
Patients were warned of possible longer waiting times and delays.
NHG Health deployed additional staff on site, while the affected groups said they were working to restore services.
The cause of the disruptions was not stated.
- Who
- NHG Health, the National University Health System, Singapore General Hospital and mindline.sg reported disruptions.
- What
- System disruptions affected healthcare services, including appointments, registration, billing enquiries and helplines.
- When
- Tuesday, Oct 13, 2026.
- Where
- Healthcare institutions and services across Singapore.
- Why
- Not stated.
This story does not have two clearly opposing sides.
NHG Health said its institutions’ call centre lines were temporarily unavailable and later reported a disruption affecting some services.
mindline.sg said its call service was fully operational, while its WhatsApp service remained unavailable.
- Date
- Tuesday, Oct 13, 2026
- Affected clusters
- NHG Health, National University Health System and SingHealth
- NHG Health hospitals
- Four
- NHG Health polyclinics
- 10
- Mindline.sg call service
- Fully operational at 10am
What people are saying
We are sorry for the inconvenience caused. We seek your understanding and patience during this time.
We seek the public's understanding that longer waiting times may be expected,
Our teams are working to restore the affected systems as soon as possible and will provide updates when services resume,
Sources
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