Science & Tech · Cybersecurity · 2 hrs ago
UK Housing Ombudsman investigates third-party security incident
The UK Housing Ombudsman Service is investigating a third-party security incident that affected its case management system on Tuesday.
The service resolves disputes between social housing residents and landlords in England.
Residents cannot file new complaints online until the systems are back up, but they can contact the service by phone or email.
The incident has been contained, but the extent of any data exposure is unknown as the service investigates whether personal information was affected.
The service has notified the Information Commissioner’s Office and advised tenants and leaseholders to be cautious about unexpected messages.
The service is working to restore its systems and says it will share further updates when available.
The UK Housing Ombudsman Service is investigating a third-party IT security incident that affected its case management system.
The service said the incident was contained and that it is working with its external supplier to establish the facts and assess whether personal information was affected.
Residents cannot file new complaints online until systems are back online, and the service has advised them to use phone or email in the meantime.
The service has notified the Information Commissioner's Office and warned tenants and leaseholders to be cautious about unsolicited messages.
- Who
- The UK Housing Ombudsman Service is investigating the incident with its external supplier.
- What
- A third-party IT security incident affected the service's case management system. The extent of any data involvement is being assessed.
- When
- Tuesday; the article was published on October 13, 2026.
- Where
- The Housing Ombudsman Service in the UK, which handles disputes involving social housing in England.
- Why
- Not stated
This story does not have two clearly opposing sides.
The third-party IT security incident affected the Housing Ombudsman Service's case management system.
The service posted an alert, said it was working with the affected supplier, and told residents they could not file new complaints until systems were back online.
- Affected system
- Case management system
- Incident status
- Contained, according to the service
- New complaints
- Cannot be filed until systems are back online
- Alternative contact
- Phone line or [email protected]
- Regulator notified
- Information Commissioner's Office
What people are saying
The incident has been contained, and we are working with our external supplier to establish the full facts, including the extent of the data involved
We are continuing to investigate whether any personal information has been affected and will provide further updates as soon as we are able.
Sources
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