Science & Tech · Cybersecurity · 5 hrs ago
Ahold Delhaize takes some systems offline after cybersecurity incident
Ahold Delhaize, a large retailer that operates grocery stores in Europe and the United States, says it is responding to a cybersecurity incident.
The company took some systems offline while its teams assess and address the issue.
It says its stores are open and serving customers.
However, some employees have had trouble accessing schedules and pay information, and customers have reported problems with websites, apps and customer service platforms in the Netherlands and Belgium.
A Food Lion memo also warned that some stores might be unable to process or hand off online orders.
The incident matters because Ahold Delhaize serves customers through a large network of stores and online services.
The company says it is working to mitigate the issue, but has not said when affected services will be restored or how far the disruption reaches.
Ahold Delhaize said it took some systems offline after a cybersecurity incident.
The company said it was working to assess and mitigate the issue.
Ahold Delhaize said its stores remained open and serving customers.
Reported disruptions affected employee services and customer websites, apps and service platforms in several markets.
- Who
- Ahold Delhaize, a multinational food retailer.
- What
- The company took some systems offline after a cybersecurity incident.
- When
- October 12, 2026; the incident's start date was not stated.
- Where
- The issue was within Ahold Delhaize's network. Disruptions were reported in the United States, the Netherlands and Belgium.
- Why
- The company said taking systems offline would help protect them while it assessed and mitigated the issue.
This story does not have two clearly opposing sides.
Ahold Delhaize confirmed it was experiencing a security issue within its network.
The company took some systems offline and said it was working to assess and mitigate the issue.
- Stores
- Open and serving customers
- Stop & Shop
- Employees reported trouble accessing schedules and pay stubs
- Netherlands
- Customers reported problems with Albert Heijn, Etos and Gall & Gall websites, apps and customer service platforms
- Belgium
- Customers reported problems with Delhaize services
- Previous incident
- A ransomware attack in November 2024 affected U.S. systems and involved the theft of information belonging to over 2.2 million individuals
What people are saying
Our teams are taking steps to assess and mitigate the issue.
At this time, our stores are open and serving customers.
Sources
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