Business · Companies · 1 day ago
Chinese automakers improve service satisfaction in Mexico, study finds
Chinese automakers raised their customer service satisfaction score in Mexico by 41 points from the previous year, according to a 2026 study by J.D. Power.
The study covers owners of vehicles one to three years old who visited an authorized dealer for service in the past 12 months.
Chinese brands had faced complaints about missing spare parts and dealers not honoring warranties.
BYD led the rankings with 904 points, followed by Honda with 899 and Mazda with 893.
The study drew on evaluations from 6,530 owners of 2023, 2024 and 2025 model-year vehicles.
It also found that 95% of Chinese-brand owners said their service work was done right the first time, compared with 98% for owners of US, Japanese and South Korean brands.
As vehicles increasingly need software updates and specialized repairs, the study says dealers will need trained technicians and stronger service capabilities to build customer trust.
Chinese automakers in Mexico raised customer service satisfaction by 41 points year over year, according to J.D. Power’s 2026 study.
BYD led the improvement among Chinese brands and scored 904 points, the highest overall score in the study.
The gains followed complaints about parts shortages and dealers’ handling of warranty commitments.
J.D. Power said Chinese brands have made clear progress but most still have more to do to meet Mexican customers’ service expectations.
The study was based on evaluations from 6,530 owners of 2023, 2024 or 2025 model-year vehicles.
- Who
- Chinese automakers in Mexico, with BYD leading the improvement.
- What
- Customer service satisfaction for Chinese brands rose 41 points year over year. BYD scored 904 points, the top overall score.
- When
- 2026, compared with the previous year.
- Where
- Mexico.
- Why
- Automakers made efforts to address complaints about parts shortages and dealers’ handling of warranty commitments.
This story does not have two clearly opposing sides.
Chinese brands are making clear progress, but most still have a way to go to meet the service expectations of Mexican customers.
As vehicles increasingly depend on software updates and specialized repairs, those brands and dealers that develop the service capacity and technical expertise needed to adapt to this evolution will be better positioned to earn customers’ trust.
This story does not have a timeline yet.
- Satisfaction increase
- 41 points year over year
- BYD score
- 904 points
- Second place
- Honda, 899 points
- Third place
- Mazda, 893 points
- Study sample
- 6,530 owners of 2023, 2024 or 2025 model-year vehicles
Sources
Related news
Laopu Gold leases an entire floor at Hong Kong’s One Exchange Square
China and EU agree to cut hybrid car exports by more than half
Volvo to distribute Lynk & Co cars in Europe, aiming to boost dealer profits
Huawei’s European-style Chinese campus supports 25,000 R&D staff
EU reaches deal to protect hybrid-car sector from Chinese imports
Chinese investment grows as African lithium production expands
EU says China will moderate hybrid car exports to Europe
Tim Cook makes third China visit of 2026 as Apple executive chair
China farms far more pirapitinga than Brazil, but not tambaqui
China adds 10.52 million urban jobs in first nine months of 2026
China’s central bank rejects claims it keeps the yuan weak for trade
