1 week ago
CCLA directs better handling of grievances at Prakasam Collectorate
G Jayalakshmi visited a public complaints programme in Ongole.
People came to the Collectorate to submit petitions.
Officials helped them write and upload their complaints online.
Some complaints about issues other than land or revenue were being placed in the wrong category.
This made the number of revenue complaints look bigger and upset some people.
Jayalakshmi told officials to check complaints carefully before registering them.
She also suggested having a special officer review applications.
A MeeSeva centre could help people send non-revenue complaints to the correct department.
Chief Commissioner of Land Administration G Jayalakshmi joined the Public Grievance Redressal System programme in Ongole.
Jayalakshmi and officials received petitions at the Prakasam district Collectorate on Monday.
She inspected facilities and observed staff helping people prepare and upload applications online.
Officials said non-revenue complaints were being incorrectly filed under the revenue category, increasing petition numbers and dissatisfaction.
Jayalakshmi advised appointing an application-screening officer and suggested a MeeSeva centre at the Collectorate on grievance days.
- Who
- Chief Commissioner of Land Administration G Jayalakshmi, Survey Settlements and Land Records Commissioner Ronanki Kurmanath, Collector P Raja Babu and district officials.
- What
- Officials reviewed the Public Grievance Redressal System and discussed the incorrect classification of non-revenue petitions.
- Where
- The Prakasam district Collectorate in Ongole.
- When
- Monday.
- Why
- To improve grievance registration and direct non-revenue complaints to the appropriate department.
Key facts
- Programme
- Public Grievance Redressal System
- Location
- Prakasam district Collectorate, Ongole
- CCLA official
- G Jayalakshmi
- Main problem
- Non-revenue complaints were being registered under the revenue category online.
- Reported impact
- The misclassification was increasing the number of revenue petitions and dissatisfaction.
- Proposed measure
- Appoint a dedicated officer to check applications before online uploading.
- Additional proposal
- Set up a MeeSeva centre at the Collectorate on grievance days.
Sources
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