8 hrs ago
Haryana Consumer Commission Orders Rs 6,800 Toll Dispute Relief
A man travelling in Haryana said he was charged twice for one toll.
He said the toll should have cost Rs 65, but he paid Rs 130 and another Rs 65 was later taken from his Paytm wallet.
The toll operators said his FASTag was not working properly and disagreed with parts of his account.
The man showed the commission his payment record and toll receipt.
The commission found that Rs 65 had been deducted twice within about five minutes.
It said the extra amount should have been returned.
The commission ordered the toll plaza and its associated company to pay him Rs 6,800 in total.
That included Rs 1,300 for the amount involved and Rs 5,500 for compensation and costs.
The Panipat District Consumer Disputes Redressal Commission directed a toll plaza and an associated construction company to pay a motorist Rs 6,800.
The motorist said he was charged Rs 130 for a Rs 65 toll, then had another Rs 65 deducted from his Paytm wallet.
The dispute began during a June 2023 trip with his family toward Gohana, Haryana.
The toll operators said the vehicle’s FASTag was not functioning properly and disputed that the motorist had sought a refund.
The commission found the payment records established a double deduction and ordered Rs 1,300 for the amount involved, plus Rs 5,500 for compensation and costs.
- Who
- A Haryana motorist and the toll plaza and associated construction company; the case was decided by the Panipat District Consumer Disputes Redressal Commission.
- What
- The commission ordered the respondents to pay the motorist Rs 6,800 after finding evidence of a double toll deduction.
- Where
- The dispute concerned a toll plaza on the motorist’s trip toward Gohana, Haryana, and was heard in Panipat.
- When
- The toll dispute arose in June 2023; the commission order was passed on September 29.
- Why
- The commission found that payment records showed the Rs 65 toll had been deducted twice and that the excess amount had not been returned.
Motorist’s account
Toll operators’ account
Why the extra toll was charged
Motorist’s account
The motorist said an employee claimed his Paytm wallet had insufficient balance and charged him Rs 130, although the toll was Rs 65; he said he had enough balance.
Toll operators’ account
The toll plaza and construction company said the FASTag was not functioning properly and its balance was not displayed after the vehicle was scanned.
Refund request
Motorist’s account
The motorist said he asked toll staff to refund the excess amount and that they refused.
Toll operators’ account
The respondents disputed his claim that he sought a refund before approaching the commission.
Key facts
- Total relief
- Rs 6,800
- Amount for the toll amount involved
- Rs 1,300
- Compensation and costs
- Rs 5,500
- Stated toll charge
- Rs 65
- Additional wallet deduction
- Rs 65, about five minutes after the initial charge
- Dispute began
- June 2023
- Order date
- September 29; the article does not specify the year
Quotes
Panipat District Consumer Disputes Redressal Commission
The district consumer commission that decided the motorist’s complaint.
“It is a clear-cut case of deficiency on the part of the respondents.”
financialexpress.com
Sources
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