8 months ago
Pune Metro Passengers Struggle with Digital-Only Tickets
In Pune, India, the metro system has stopped selling paper tickets at vending machines, making passengers use digital tickets instead.
This change has caused problems for many people, especially older adults.
The metro has installed machines to sell tickets, but they only offer digital tickets now.
Passengers who prefer paper tickets are having a hard time because the ticket counters are often closed.
Many people are complaining, but the metro officials are not fixing the issues.
When passengers go to the metro staff or the bank to solve problems with their digital tickets, they are sent back and forth, causing more trouble.
The metro wants everything to be digital, but this sudden change has made traveling more difficult for some people.
Pune Metro has discontinued paper tickets at vending machines, forcing passengers to use digital tickets.
Passengers complain about the sudden change and the unavailability of paper tickets at ticket counters.
Metro administration claims paper tickets are available at counters, but counters are often closed.
Passengers face difficulties with digital tickets, and complaints are not being addressed effectively.
Passengers are sent between metro authorities and banks for ticket issues, causing unnecessary trouble.
- Who
- Pune Metro passengers, especially senior citizens
- What
- Struggle with digital-only tickets as paper tickets are discontinued
- Where
- Pune Metro stations, specifically on Vanaz to Ramwadi and Swargate to Pimpri-Chinchwad routes
- When
- Currently, with no specific end date mentioned
- Why
- Metro administration aims to implement a 'paperless' system
Key facts
- Location
- Pune, India
- Affected Routes
- Vanaz to Ramwadi; Swargate to Pimpri-Chinchwad
- Ticket Types
- Digital (via mobile apps/ WhatsApp), Paper (discontinued)
- Ticket Vending Machines
- Installed at all metro stations
- Complaints
- Passengers forced to use digital tickets, ticket counters often closed
- Metro Administration Response
- Ignoring complaints, passengers sent between metro and bank for issues
Sources
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