SBI shifts entire cheque processing to AI, freeing workforce

State Bank of India, the biggest bank in India, is changing how it works with technology.

It wants computers with artificial intelligence, called AI, to do jobs people used to do by hand.

One of those jobs is checking cheques, which are papers that tell the bank to give money to someone.

AI can read and check them very quickly.

This means fewer people will need to sit and do that repetitive work.

Those people can then do more interesting and important jobs that need human thinking.

The bank will also use AI to catch fraud, which is when someone tries to trick the bank or steal money.

It will use AI to watch for bad money activity and stop problems before they happen.

The bank says this will make services faster and safer for customers.

Even with these changes, the way customers talk to the bank in branches is not expected to change much soon.