3 weeks ago
SBI Chairman Pushes AI Banking Transformation Beyond Urban Customers
The leader of a very big bank in India has an idea about computers that can learn, which is called artificial intelligence, or AI.
Right now, banks mostly use AI to talk to customers and help with everyday banking.
The bank leader thinks AI should do much more than that.
He wants AI to help people who live in villages and small towns.
It should also help people who run small businesses and people who cannot get loans the normal way.
Many of these people are left out of the old banking system.
AI could help banks understand them better and decide who can safely get a loan.
That way, more people in India could get money to grow their farms or shops.
He shared his idea at a big banking meeting in Mumbai.
He believes AI can change banking in India for the better.
SBI Chairman Challa Sreenivasulu Setty called for a wider AI-led transformation in Indian banking.
He said lenders must move beyond customer service and retail banking applications of AI.
He emphasized addressing the needs of rural communities, small businesses, and borrowers outside traditional credit models.
He spoke at the FIBAC 2026 annual banking conference in Mumbai on Tuesday.
His remarks cast AI as a tool for financial inclusion rather than just operational efficiency.
- Who
- Challa Sreenivasulu Setty, Chairman of State Bank of India
- What
- Called for a wider AI-led transformation in banking to serve rural communities, small businesses, and borrowers outside traditional credit models
- Where
- Mumbai, India
- When
- Tuesday, at the FIBAC 2026 annual banking conference
- Why
- To extend the benefits of AI beyond customer service and retail banking to underserved borrowers
Key facts
- Speaker
- Challa Sreenivasulu Setty
- Role
- Chairman, State Bank of India
- Event
- FIBAC 2026 annual banking conference
- Location
- Mumbai
- Day
- Tuesday
- Core Message
- AI should play a bigger role in India's banking transformation beyond customer service and retail banking
- Target Groups
- Rural communities, small businesses, borrowers outside traditional credit models
Sources
Related news
India must shape AI journey, not be shaped by default
RBI Deputy Governor Calls for Inclusive, Trustworthy Banking AI
Indian Banks Urged to Rethink Operations as Agentic AI Advances
SBI shifts entire cheque processing to AI, freeing workforce
India’s Banking Summit Maps AI’s Responsible Financial Frontier
RBI Governor says AI alone can help limit AI frauds
Tukaram Mundhe Warns Indians About Food Safety Risks
India to Host Inaugural Women's Champions Trophy in 2027
Aviation Ministry Plans Automated Airport Building Clearance System
Mumbai GSB Seva Mandal Announces Rs 703.27 Crore Ganeshotsav Cover
Inside Orry’s Mumbai Home With Six-Kilo Jacket and Luxury Bag
