1 week ago
Private hospitals install orange complaint boards after state order
West Bengal’s health commission wants patients to know where they can complain about healthcare problems.
It told private hospitals and nursing homes to put up large information boards.
The boards must be orange with white writing.
The information must be written in both Bengali and English.
The boards include the commission’s address, phone number, email, and website.
Hospitals had seven days after receiving the notice to put them up.
Most hospitals had installed them by Monday.
The commission says the boards will make it easier for patients and relatives to seek help.
The West Bengal Clinical Establishment Regulatory Commission ordered private hospitals and nursing homes to install complaint-information boards.
The August 11 memo required prominent, good-sized banners or hoardings within seven days of receiving the notice.
The boards must have orange backgrounds, white lettering, and Bengali and English text.
They provide the commission’s address, 24x7 helpline number, email address, and website.
Most private healthcare establishments had installed the boards and submitted photographs to the commission by Monday.
- Who
- The West Bengal Clinical Establishment Regulatory Commission directed private hospitals and nursing homes to install the boards.
- What
- Healthcare establishments must display orange-and-white boards explaining how patients and relatives can lodge complaints.
- Where
- At prominent places inside private hospitals and nursing homes in West Bengal.
- When
- The directive was issued in a memo dated August 11, with installation required within seven days of receiving it; most establishments had complied by Monday.
- Why
- To inform patients and their relatives about the commission and enable them to approach it with grievances.
Key facts
- Issuing body
- West Bengal Clinical Establishment Regulatory Commission
- Memo date
- August 11
- Installation deadline
- Within seven days of receiving the communication
- Required design
- Orange background with white lettering
- Required languages
- Bengali and English
- Board information
- The commission’s address, 24x7 helpline number, email address, and website
- Compliance
- Most private hospitals and nursing homes had installed the boards and shared photographs with the commission by Monday
Quotes
CEO of another private hospital in Kolkata
An executive of a private hospital describing the replacement of the earlier complaint-information board.
“The idea of asking the hospitals and nursing homes to display the boards at prominent places of their institutes is to let patients and their relatives know about the existence of the commission. Once they become aware, they can approach the commission with their grievances.”
telegraphindia.com
“Earlier, we had boards with a blue background and white letters. Last week, we had the new board with orange and white installed. The earlier board has been discarded.”
telegraphindia.com
Sources
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