1 hr ago
Zomato Adds Variable Pay-on-Delivery Fee for Cash Food Orders
Zomato is adding a new fee when people pay for food in cash at delivery.
The fee appears separately on the bill as a “Pay on Delivery Fee.”
It is often ₹5, but some customers have seen higher charges.
The amount can be different for different users and orders.
People who pay digitally do not have to pay this particular fee.
Zomato already charges other fees, such as platform and delivery-related charges.
Swiggy does not currently charge a separate fee for cash payments.
Zomato did not explain how the new fee is calculated before the report was published.
Zomato has introduced a separate “Pay on Delivery Fee” for customers paying cash when food is delivered.
The fee varies across users and orders; it is typically ₹5, while some users reported charges of ₹7 to ₹20.
The basis for calculating the fee, including possible links to order value or location, remains unclear.
Digital-payment customers do not pay this additional charge, while Zomato continues to levy platform and other applicable fees.
Swiggy currently does not charge a separate cash-on-delivery fee, as food-delivery companies test new monetisation models.
- Who
- Zomato and customers who choose cash on delivery; Swiggy is mentioned as a rival without a similar fee.
- What
- Zomato introduced a separate, variable “Pay on Delivery Fee” for cash-on-delivery food orders.
- Where
- India, with the development observed through Zomato’s app and reported from New Delhi.
- When
- The change was reported on Saturday; no specific calendar date was provided.
- Why
- The move comes as food-delivery platforms experiment with fee structures and monetisation amid increasing competition.
Key facts
- Fee name
- “Pay on Delivery Fee”
- Typical charge
- ₹5
- Reported range
- Some users reported charges from ₹7 to ₹20
- Who pays
- Customers choosing cash on delivery
- Digital payments
- Customers paying digitally are not charged this additional fee
- Existing Zomato charges
- Platform, delivery, packaging and other applicable charges may also apply
- Rival comparison
- Swiggy currently does not levy a separate cash-on-delivery fee
- Estimated order volume
- Zomato handles an estimated 2.3–2.5 million food orders daily, according to one report
Sources
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